Telephone Triage Call Center

Float Pool Registered Nurse

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Float Pool Registered Nurse supports Cadence patients by monitoring the alert board, responding to urgent clinical needs, and providing flexible coverage across care delivery workflows. This role requires a highly adaptable RN who can move seamlessly between alert monitoring, triage, and care management support to ensure continuity of care for patients with chronic conditions.

Licensure Requirements

• Active Compact Multi-State RN license
• Active RN licensure in one or more of the following states: CA, NY, or HI

Schedule Requirements:

Option 1: Alternating 3x12 / 4x12 Schedule

• 12-hour shifts from 8:00 AM to 8:00 PM in your local time zone
• Schedule A: Sunday, Monday, Tuesday, with every other Wednesday
• Schedule B: Thursday, Friday, Saturday, with every other Wednesday

Option 2: Fixed 4x10 Schedule

• 10-hour shifts from 8:00 AM to 7:00 PM in your local time zone
• Schedule A: Sunday, Monday, Tuesday, Wednesday
• Schedule B: Wednesday, Thursday, Friday, Saturday

Note: All schedules include a one-hour unpaid lunch break.

What You'll Do

• Monitor patient vitals, symptoms, and lab data via the alert board to identify patients in need of clinical intervention
• Respond to inbound patient clinical questions and escalations by phone and text message
• Conduct timely outreach to patients with abnormal readings to assess clinical status and triage appropriately
• Follow established triage protocols to determine next steps, including provider escalation, after-hours care, emergency referral, or 911 activation when necessary
• Document all patient interactions, assessments, and interventions accurately in the Cadence platform
• Support virtual follow-ups with patients to reinforce care plans, medication adherence, and lifestyle goals
• Assist with care coordination and development of clinical summaries for patients' physicians
• Provide flexible coverage across clinical programs, including alert monitoring, CCM, and APCM, based on daily staffing needs
• Help Cadence scale exceptional care delivery for patients with CHF, hypertension, diabetes, and other chronic conditions
• Contribute to continuous improvement of workflows and clinical processes
• Be instrumental in delivering an exceptional patient experience aligned with Cadence's care standards and health system goals

What You Need

• Active RN compact multi-state license.
• Associate Degree in Nursing.
• 5+ years of clinical nursing experience in outpatient, inpatient, chronic care, telehealth, or related settings.
• Strong experience with clinical triage, including telephone or virtual triage.
• Critical care or emergency nursing experience strongly preferred.
• Experience supporting Chronic Care Management programs preferred.
• Strong clinical judgment and ability to work independently.
• Ability to monitor patient vitals, symptoms, and labs to identify care needs.
• Ability to follow up with patients to gather clinical information and triage appropriately.
• Excellent verbal, written, and interpersonal communication skills.
• Comfort working across multiple systems and technologies.
• Passion for delivering high-quality, patient-centered care.
• Adaptability and flexibility in a fast-paced, remote environment.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.