Health Insurance and Payroll Associate

Agency Dept of State Treasurer Division Retirement Division Job Classification Title Administrative Specialist II (S) Position Number 65027252 Grade NC09 About Us Our mission is to preserve, protect and sustain the state’s pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state’s “AAA” bond rating, and provide exemplary service across all divisions of the Department. Description of Work The purpose of this position is to process monthly and weekly supplemental payroll, process verification of income, work overpayment spreadsheets and generate invoices to arrange repayment, interact with legal counsel related to payroll duties, and other payroll responsibilities as assigned. Additionally, the candidate will consistently apply policies, procedures, and interpretations of laws for processing, reconciling, and researching various member benefit information related to health insurance enrollment, changes, and cancellation processes. This position is responsible for collaborating within the team and across other Retirement Systems Divisions sections in an effort to increase organizational efficiencies. This position will provide solution driven support for group and individual health plan premium billing, reconciliation, enrollment, and eligibility review. This position will reconcile processes and review members’ accounts for data consistency between internal and third-party systems. The position will research problems and partner to resolve highly complex issues, analyze and respond to standard and non-standard requests, and research and identify health insurance trends. Specific responsibilities will include reconciliation of individual accounts, review and creation of reports, resolution of monthly premium deduction discrepancies, and identify refunds related matters when necessary. The position is responsible for responding to internal and external customer inquiries via email, correspondence, and telephone to resolve general questions, escalations, and research. The position works on a team that works in conjunction with our State Health Plan Division to evaluate data submission and member collection received from various carriers. Knowledge Skills and Abilities/Management Preferences *The anticipated hiring rate for this position is up to $52,579, based on available funding and internal equity considerations.* 40% Health Insurance Workflow Processing:• Processes health insurance enrollments, changes, and cancellations.• Researches and resolves health insurance issues, and work with the Health QC to resolve the more complex issues. Identifies problems with third party vendor data submissions and corrects.• Cross checks health insurance processing completed by Health QC.• Responds to health insurance inquiries from internal and external customers, including third party vendors.• Researches, investigates, escalates, and determines the priority of tasks to ensure retirees or disability participants receive the appropriate levels of coverage, and corrects effective dates and premium billing issues.• Determines calculations to ensure the correct amount of deduction refunds and forwards requests to the State Health Plan.• Participates in weekly conference calls with health insurance vendors to ensure that problems are addressed and ensure alignment of priorities.• Reconciles data and reports between Benefit Focus, iTedium, and the State Health Plan.• Receives cancellation reports and completes necessary transactions to remove members from health insurance coverage.• Ensures all demographic and enrollment information is loaded into ORBIT.• Position is responsible for verifying member data related to health insurance deductions and credits for other RSD work processes.• Position is responsible for creating internal workflow request to other RSD processes as needed to resolve member health billing issues.• Position is responsible for using external vendors’ internal database system to make changes or updates to members coverage information.40% Payroll Related Work:• Keys member maintenance forms to update tax elections, direct deposit information, change of address information and beneficiary information, reviewing work of other analysts who initially key those forms and documenting metrics.• Runs both monthly and weekly supplemental payrolls as necessary, as a backup payroll associate.• Works with Payroll Supervisor and Payroll Services Manager to properly test generated yearly 1099R and W2 forms prior to implementation and mailout to retirees and members.• Works overpayment reports to determine proper invoicing and deductions and generate associated correspondence.20% Project Related Work:• Processes updates to retiree demographic data.• Generates help desk tickets and conducts systems tests related to Health Insurance, acting as a liaison between RSD and SHP and third-party vendors.• Generates correspondence via ORBIT.• Works with the State Health Plan, and its external vendors to make changes and updates to the Orbit system when legislation or policies are updated.• Works special projects driven by the Compliance section related to audit discoveries needing resolution. Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Ability to analyze and solve complex problems Management Preferences: Two to four years combined experience in processing payroll checks and reports, or processing health benefits. Salary Range - $41,206.00 - $72,113.00 Position is Subject to FLSA Overtime This position may be assigned additional job functions as needed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice based on business conditions or as required by the agency to fulfill its mission. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through either years of education, years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. The minimum Education and Experience is a high school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience. Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more. This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of State Treasurer trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. NC State Health Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits Supplemental and Contact Information The North Carolina Department of State Treasurer (DST) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DST: NCTreasurer | NC Treasurer. DST uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in place of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. Applicants will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Background Check The selected candidate will be subject to a criminal history background check through Castle Branch. One or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). The selected candidate will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check. Contact Information: If there are any questions about this posting, other than your application status, please email the NC Department of State Treasurer at View email address on click.appcast.io. The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and has free employee parking. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Leonard C Harper Recruiter Email: View email address on click.appcast.io North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today! State Application Resources/Frequently Asked Questions Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.