HR Business Partner, North American Customer Fulfillment (NACF)

In pursuit of being Earths Best Employer our global Human Resources teams known as People eXperience and Technology (PXT) drive business success by fostering a safe inclusive and innovative culture. The HR Business Partner provides HR generalist support to a large population of hourly employees and business leaders bringing expertise in leadership development employee experience and operational excellence.

In this role you will partner with business leaders to deliver HR initiatives focused on talent management employee engagement and internal customer service. Success requires leveraging data-driven insights and understanding the importance of HR metrics to drive business impact. You may also lead a team of entry-level HR employees and own projects that enhance the employee experience.

The HR Business Partner balances strategic and tactical responsibilities driving organizational success through partnership with leaders. They execute core PXT processes while providing guidance on talent processes performance management and cultural initiatives. By building trust and influence through sound business acumen they manage increasingly complex issues and deliver solutions that enhance both employee experience and business outcomes.

You will be expected to work onsite at an Amazon facility.

Key job responsibilities
- Improve site effectiveness by identifying systemic patterns addressing root causes and making high-judgment decisions that align with policy intent while minimizing risk. Establish and implement mechanisms that ensure consistent fair application of policies while maintaining compliance with evolving regulations.

- Use data analytics to identify emerging trends predict future challenges and implement proactive solutions at the site level. Turn insights into practical initiatives that drive measurable improvements in employee experience and business performance.

- Execute and monitor employee engagement strategies and recognition programs. Maintain meaningful floor presence to gather insights identify early signs of disengagement and partner with leaders to drive targeted improvements.

- Coach Business Leaders on effective people management practices including performance feedback team development and complex employee relations matters. Support leaders in building inclusive high-performing teams.

- Partner with leaders to ensure equitable talent practices across selection development and advancement decisions. Champion initiatives that create an inclusive environment where all employees can thrive.

- Drive adoption of HR technology solutions AI and self-service tools ensuring effective utilization while maintaining focus on high-touch service delivery in critical moments. Identify opportunities to enhance user experience and process efficiency.

A day in the life
A day in the life
Your day will be a dynamic blend of strategic thinking and data-driven decision-making. Youll focus on driving organizational effectiveness and employee engagement leveraging advanced analytics and AI-enabled tools to identify trends anticipate business needs and develop solutions that enhance workplace experience and deliver measurable results.
From coaching leadership teams on workforce and talent management to driving HR process excellence youll collaborate with business leaders to develop forward-looking strategies focused on operational objectives and team effectiveness. Youll build strong partnerships across all levels of the organization while contributing to meaningful workplace improvements.

Success in this role comes from your ability to navigate organizational dynamics lead change initiatives and make high-judgment decisions in ambiguous situations. Through a combination of business acumen data-driven insights and strategic partnerships youll help create a workplace culture where employees feel valued and empowered while driving long-term organizational success and adaptability in a rapidly evolving business landscape.

About the team
Amazons Fulfillment Centers (FCs) within North American Customer Fulfillment (NACF) are fast-paced environments that utilize robotics scanning machines and computer systems that track and allow the delivery of millions of items (and smiles) to households daily.

NACF PXT is a talent cultivator where Amazonians gain a depth of experience and expertise nurtured to grow flourish and thrive in other business lines across Amazon. Our HR Leaders provide strategic and tactical leadership direction executing our people initiatives providing internal customer support and driving HR functional excellence and process improvement in locations with up to 6000 associates. NACFs PXT teams are flexible thoughtful socially responsible and are always planning for the future.

- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- 2 years of human resources experience or equivalent experiences (e.g. operations customer service retail distribution shipping/logistics healthcare hospitality manufacturing).
- Experience supporting and/or leading employee-focused processes such as onboarding benefits investigations training and/or talent management

- Masters Degree or MBA
- Experience supporting operational environments (manufacturing distribution or similar)
- Ability to effectively train guide and support others in the use of various HR technologies and digital platforms with a focus on increasing user adoption and enhancing end-user experience
- Demonstrated ability to build effective partnerships with business leaders
- Experience handling employee relations matters and conducting workplace investigations
- Strong coaching and influencing skills with ability to guide leaders through complex situations
- Experience supporting employee engagement and development initiatives with measurable impacts on employee retention or satisfaction

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at FL Davenport - 67600.00 - 118400.00 USD annually

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