HYBRID Bilingual Customer Service Representative

Essential Functions & ResponsibilitiesHandle a high volume of inbound calls in a timely, professional, and courteous mannerFollow established call center scripts, policies, and procedures to ensure consistent service deliveryAccurately document and update consumer interactions, inquiries, and resolutions within the databaseProvide clear, empathetic support to consumers while maintaining compliance and quality standardsCommunicate fluently in Spanish and English to effectively assist a diverse consumer baseJob CompetenciesStrong verbal and phone communication skills with demonstrated active listening abilitiesCustomer-focused mindset with the adaptability to engage effectively with a wide range of personalitiesProven ability to prioritize tasks, manage time efficiently, and multitask in a fast-paced environmentConsistently positive, professional, and dependable demeanorStrong attention to detail with accurate and efficient data entry skillsPay $17-$19/hr