Mental Health Case Manager

Description The Coral Springs Police Department has a diverse workforce, with an authorized strength of 230 police officers and over 99 civilian members, who are dedicated to providing the highest level of professional service to our citizens, businesses and the visitors we serve. We are nationally accredited, as an Accreditation with Excellence Agency in both Law Enforcement and Communications, through the Commission on Accreditation for Law Enforcement Agencies (CALEA) as well as a Meritorious Agency at the state level through the Florida Commission for Law Enforcement Accreditation (CFA). Description The Coral Springs Police Department has a diverse workforce, with an authorized strength of 230 police officers and over 99 civilian members, who are dedicated to providing the highest level of professional service to our citizens, businesses and the visitors we serve. We are nationally accredited, as an Accreditation with Excellence Agency in both Law Enforcement and Communications, through the Commission on Accreditation for Law Enforcement Agencies (CALEA) as well as a Meritorious Agency at the state level through the Florida Commission for Law Enforcement Accreditation (CFA). This level of service has allowed Coral Springs to enjoy one of the lowest crime rates in Florida for cities with a population of over 100,000 residents. By incorporating a number of problem solving initiatives throughout the community, such as the Burglary Enforcement And Reduction Unit, the Make a Call Make a Difference community crime campaign and having a School Resource Officer in every public school, our staff is committed to the City of Coral Springs' mission statement: to be the premier city in which to live, work and raise a family. For more information on our City and Police Department, please visit the following sites: Coral Springs Police Department Employment Information: Coral Springs Police Department website: Coral Springs Police Department Facebook Page: facebook.com/coralspringspolice Coral Springs Police Department Instagram: instagram.com/coralspringspd Examples of Duties Under general supervision, the Community Mental Health Manager provides specialized behavioral health and recovery-oriented services and serves as a reliable resource to individuals, families, and the community. This professional-level position performs case management, develops and implements crisis intervention strategies, and ensures strong follow-through in coordinating and delivering services. The role provides direct support to individuals and residents, collaborates with a multidisciplinary team, and exercises considerable independent judgment while promoting the overall health and wellbeing of the Coral Springs community. The Community Mental Health Manager plays a critical role in de‑escalating situations involving individuals experiencing psychiatric distress and in connecting individuals to care, including referrals to internal and external counseling, crisis intervention, and community‑based resources. This position also provides education on stress management and coping strategies, supports continuity of care through ongoing engagement and follow‑up, and may be required to respond on an on‑call basis for emergencies, critical incidents, and supervisory consultation. Provides navigation for individual, family, and group counseling sessions in a safe and confidential environment, including but not limited to onsite of a emergency, in the client's home, at school, or another site deemed safe and conducive for open dialogue by both the Community Mental Health Manager and the client. Conducts client assessments using a variety of procedures and sources of information as necessary to clarify treatment needs and develop appropriate recommendations. Prepares written reports of assessment findings and if necessary, refers clients to and/or coordinates treatment with other private or public mental health service providers and support programs as appropriate. Assesses individual's progress and provides follow up on a continuing basis and makes recommendations, as needed, in order to meet established goals. Responds to referrals from Police CIT, TMU, SRO units, provides support and navigation for homeless outreach initiatives, the Safety, Health and Wellness team, and/or Fire Departments to provide crisis intervention, assess needs, resources and/or coordinate additional treatment if deemed necessary. Seeks out and participates in specialized training including trauma‑informed care, and implements new techniques as applicable. Develops and implements mental health and substance abuse training for staff, supervisors in order to enhance the city's ability to respond effectively to behavioral health issues that arise within the community. Attends and contributes to staff meetings, attends in‑service and outside agency training sessions, and assumes responsibility for participating in activities which further professional growth and development. Provides operational information and statistical data for management use; may prepare statistical reports and summaries; prepares complete and accurate case notes; writes correspondence, reports, and other written materials. Responds to, or consults on response to major disasters or mass casualty incidents, serious injury, death, serious injury or death of any person related to a call to service, any incident that may attract media attention, cumulative trauma and/or upon reasonable request of city management. Serve as an advocate for mental health by engaging and educating the community and their family members on the benefits of making mental health a priority. Attends employee/city events, participates in community facing functions and facilitate educational opportunities with community partners. Supports mental health needs within the community and assists with identifying and/or coordinating appropriate community mental health resources for residents. Speaks to community lay and professional groups to promote behavioral health, wellness and recovery and anti‑stigma practices. Maintains the confidentiality of all client and business records, documents, and information in accordance with State and Federal Confidentiality Laws including the Health Insurance Portability and Accountability Act (HIPAA). Assists residents in understanding mental and behavioral health challenges and their reaction to them, accepting the need for treatment, building on strengths and working towards achieving a balanced, healthy mental wellbeing through appropriate measures. Reports documented or suspected abuse and neglect as mandated by law. Performs other duties as required. Typical Qualifications Master’s degree in Social Work, Psychology, Clinical Counseling, or related mental or behavioral health field of study; supplemented by five (5) years of professional‑level counseling/therapy experience in a mental/behavioral health inpatient or outpatient setting, employee assistance program, or health management. A combination of education, training and experience will be considered in lieu of degree. A State of Florida licensed Mental Health Counselor or licensed Clinical Social Worker, licensed under Florida State Statute 491 required. Candidates with one or more of the following license(s), LMHC, LMFT or LCSW, preferred. Supplemental Information Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as office or meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls, and observance of fire and building safety regulations, and traffic signals when driving. Knowledge, Skills And Abilities Knowledge of operations, services, and activities of a comprehensive behavioral health program which encompasses adult, juvenile, and children services. Knowledge of applicable federal, state, and local laws as it pertains to confidentiality and patient rights. Ability to determine the need for psychiatric support services and coordinate follow‑up appointments with specialized care givers. Possess a solid background in case management principles, practices, and processes. Experienced in crisis intervention and conflict resolution. Possess good report writing skills; comfortable interviewing clients and documenting findings. Ability to maintain significant flexibility in daily operations and decision making. Ability to evaluate patients for potential medication needs. Knowledge of theories, principles, and practices of different types of therapies and able to determine what methods to use based on the case/patient. Understand when a case needs to be escalated, i.e. mandated reporting as it relates to reporting requirements and applicable laws. Ability to provide professional behavioral health clinical intervention and recovery services and manage a psychiatric caseload in multiple settings. Ability to maintain composure under emergency situations; work effectively under stressful conditions. Skill in the principles and techniques of customer relations skills; ability to deal diplomatically with irate, violent or frantic individuals; ability to react quickly and calmly in emergency situations. Ability to establish and maintain effective working relationships on a multi‑disciplinary team with peers, supervisors, clients, their families, other agencies, their staffs, and others who have an interest in mental health prevention and treatment. Ability to access, operate and maintain various software applications. Ability to clearly communicate information both verbally and in writing. Ability to operate basic office equipment, e.g., computer terminals, printers, copy machines, telephone systems, facsimile machines. Stay abreast of principles, techniques and practices as they emerge in the area of psychiatric care. Must demonstrate behaviors that support the City's Vision, Mission and Core Values. The City's VISION is to be the premier community in which to live, work, and raise a family. The MISSION is to provide an innovative, sustainable, high‑performing organization that strives to make decisions and measure progress based on economic, social, and environmental factors improving the quality of life for the residents, businesses, and visitors of the diverse community we serve. The CORE VALUES include Teamwork, Respect, Accountability, Innovation, Leadership, and Superior Service. Required conduct is to be ethical and fair while representing the City. Must be responsible to adhere to all workplace policies that support ethical business practices and standards of conduct including, but not limited to, polices on Gifts, Conflict of Employment, Discipline, Drug Free Workplace, Employment of Relatives, Formal Grievances, Anti‑Harassment, Posting of Job Vacancies, Equal Employment Opportunity, Political Activity, and Recruitment and Selection. Ability to establish and maintain effective working relationships with the general public, coworkers, elected and appointed officials, and members of diverse cultural and linguistic backgrounds regardless of race, color, religion, age, gender, ethnicity, disability, sexual orientation, marital status or political affiliation. This is a designated "Recovery" classification in the City's Emergency Operations Plan and will require the employee occupying this position to work for declared emergencies. Completion of appropriate level of National Incident Management System (NIMS) training is mandatory within one year of employment. Physical Requirements The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additional Information To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. The City of Coral Springs has the right to revise this position description at any time, and this position description does not represent in any way a contract of employment. The City of Coral Springs is an Equal Opportunity Employer. In compliance with Equal Employment Opportunity guidelines and the Americans with Disabilities Act, the City of Coral Springs provides reasonable accommodation to qualified individuals with disabilities. Health, Dental, Vision Coverage Active 1st of the month after 30 days Spousal exclusion policy applies Retirement 401A (11% City contribution, increases to 13% after 7 years) 457 Roth & Roth IRA plan options Life Insurance $150,000 city‑paid (additional optional life and other voluntary insurance plans available) Long Term Disability Paid by City Holidays 11 days per year Wellbeing Hours Up to 40 hours awarded per year Annual Leave 104 hours annually, increases after fifth year Sick Leave 96 hours annually; sick leave incentive plan Family Friendly Flexible hours and schedules to accommodate employee and City needs City employee children enrollment preference at Coral Springs Charter School Employee Recognition Annual performance feedback and merit increases Shining Star and Bright Spot monetary recognition awards Well Being Behavioral Health Access Program Comprehensive Wellness Program Employee Health & Wellness Center Free Gym Membership Free Yoga Classes Wellness Portal Wellness Education (Lunch & Learns) Employee Assistance Program (EAP) Free onsite health coaching Discounts through Tickets at Work Full‑time employment with the City of Coral Springs qualifies you for Public Service Loan Forgiveness once you meet all requirements. Please check the website for more details. Public Service Loan Forgiveness | Federal Student Aid For more detailed information on our employee benefits package, please click here. 01 Do you have a Master’s degree in Social Work, Psychology, Clinical Counseling, or related mental or behavioral health field of study? Yes No 02 Please Select Any Of The Licenses You Hold LMHC LMFT LCSW None 03 Do you have any tattoos on your neck, face or hands? Yes No 04 Have you used ANY drugs (including steroids) without a doctor's prescription or ANY illegal drugs within 24 months of the date of this application? Yes No 05 If you answered YES to the question above, list month/year, type of drug and number of times. 06 This position requires you to undergo a comprehensive background investigation. Are you willing to submit to a comprehensive background investigation? Yes No 07 As part of the hiring process, you will be required to be fingerprinted and receive a law enforcement level background investigation. This process will reveal your full criminal history, including items that are sealed/expunged. As indicated within this application, you are required to divulge your entire criminal history regardless of the outcome of an arrest or the age in which you were arrested. Failure to provide this information will result in automatic dismissal from the consideration process and if already hired, immediate termination. Have you reviewed your responses on this document to ensure they are honest and accurate? Yes No 08 Any accidental or intentional omission of prior employment experience or information relating to termination, voluntary resignation or discipline associated with current or prior employment will be cause for automatic dismissal from the consideration process and if already hired, immediate termination. Have you reviewed your responses on this document to ensure they are honest and accurate? Yes No Required Question #J-18808-Ljbffr