Customer Service Representative / Call Center

Translate/Traducir:

Customer Service Representative / Call Center

Contract to Hire • Columbia, South Carolina

• Location: Columbia, South Carolina
• Type: Contract to Hire
• Job #30102

Customer Service Representatives – Meaningful Career Helping Others

Northeast Columbia, SC | Pay Rate: $15/hour | Mon–Fri, 8:30AM–5:00PM | Temp-to-Hire Opportunity

Do you have a servant heart and a passion for helping others? Join a team where every call truly makes a difference! We’re seeking Customer Service Reprsentatives / Call Center Representatives to support the community by providing information, guidance, and application support for a variety of benefit programs.

This is a temp to hire position; opening up the door to a long-term, career-building opportunity — not intended as a seasonal or short-term project. You’ll have the chance to grow within a mission-driven organization that values compassion, teamwork, and service.

What You’ll Do

• Handle approximately 20 inbound calls per day , focusing on quality over quantity .
• Assist callers with inquiries about benefits programs and resources available in our community.
• Conduct client intake interviews and help complete online applications.
• Provide accurate, empathetic, and professional customer service while maintaining confidentiality.
• Collaborate with the Contact Center Manager and teammates to ensure a positive client experience.
• Stay current on programs, policies, and other important updates.

What We’re Looking For
Required:

• High School Diploma or equivalent
• 6+ months of call center experience
• Strong customer service and communication skills
• Proficient with computers and multi-line phone systems
• Reliable, professional, and team-oriented

Preferred:

• Experience in a service-oriented environment
• Bilingual abilities (Spanish/English a plus!)
• Familiarity with Microsoft Office and web-based applications
• Compassionate and comfortable assisting individuals from diverse backgrounds

Why You’ll Love This Role
Monday–Friday schedule (no weekends!)
Opportunity for temp-to-hire and long-term growth
Work that’s meaningful and fulfilling
Supportive, collaborative team environment
If you’re ready to build a rewarding career helping others access life-changing resources , we’d love to meet you!

Recruiting Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Recruiting Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.