Wine Steward

NOTE: THIS IS A SEASONAL POSITION WITH AN OPPORTUNITY TO BECOME REGULAR AT THE END OF THE SEASON (THROUGH OCTOBER)

Position purpose: To provide excellent customer service to our guests

Responsibilities/Duties/Functions/Tasks : (material responsibilities and essentials duties)

• Greet and acknowledge every guest
• Demonstrate solid product knowledge
• Maintain an awareness of all product information, merchandise promotions, and advertisements
• Demonstrate friendly and helpful service to all customers consistently
• Suggest additional items to the customer
• Ensure wine bar and poles are stocked at all times
• Transfer wines from floor to trust as needed, ensure all trust wines are appropriately marked
• Follow procedures for cleanliness and safe wine service (change water in sink every 2 hours)
• Follow correct procedures for empties and culls
• Ensure cold wine is fully stocked at all times
• Ensure all bottles behind bar and on floor are clean and dust-free
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers, including scanning or inputting barcodes
• Ring each item on the correct key
• Minimize cash discrepancies so they do not exceed +/- $5.00 per day
• Meet or exceed customer service standards
• Assist in floor moves, merchandising, and display maintenance
• Stock the floor as needed
• Complete housekeeping tasks as needed
• Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention
• Make sandwiches and other food items
• Follow all food handling, hygiene and safety processes and procedures
• Ensure all fresh food cases are stocked and maintained

The responsibilities and duties are not limited to those mentioned above.


Qualifications: (minimum educational and experience qualifications, required proficiencies with specialized knowledge, required certifications, etc.)

• Must be 21 years of age or older
• Must obtain a California Food Handlers Certificate within 30 days of employment
• Able to have basic math skills, able to follow verbal and written instructions, able to independently evaluate current conditions against standard and perform tasks necessary to bring areas to standard

Special Position Requirements: (Any hazard, risk, security issue or related special conditions which apply to the position, i.e. chemicals used, equipment used, cash handling, etc.)

• Cash handling is required. Cash discrepancies must not exceed +/- $5.00 per day.
• Some exposure to cleaning products, (bathroom and toilet cleansers, window cleaners, wax, wax stripper, graffiti remover, paint remover etc), paint, and other chemicals is required.
• Equipment used: glass handling, deli slicer, knives, tortilla warmer, hot beverage equipment, CO2

Work Requirements: [Actual physical work required, i.e. standing at cash register, loading items onto shelves, sitting, working at a computer, etc - include approximate amount of

time per day-- N (Never), O (Occasionally up to 3 hrs per day), F (Frequently, 3 - 6 hrs per day), C (Constantly, 6 - 8+ hrs per day), based on 8 hour shift.)]

Standing/walking (operating cash register, working in deli, working on floor) - C

Lifting up to 10 lbs (merchandising, stocking, cleaning) - F

Repetitive pushing/pulling (scrubbing, wiping, mopping, sweeping, scraping, etc) - O

Climbing, working from ladder or stepstool (stocking, merchandising, cleaning) - O

Bending/stooping (merchandising, stocking, cleaning, emptying trash, retrieving litter, etc) - F

Kneeling(merchandising, stocking, cleaning floors, etc) - F

Lifting over 10 lbs (merchandising, stocking, emptying trash) - O

Reaching (merchandising, stocking, cleaning walls, windows, mirrors, etc) - F

Overhead work (cleaning walls, windows, changing light bulbs, etc.)- O

Sitting (Working at a computer) -O

(Tasks vary by day, not all tasks are performed every day)

Preferences:

[Preferred attributes for the position which are not absolutely required in the minimum qualifications (i.e., multi-lingual, college degree)] Bilingual, English and Spanish Able to read

and write English