Laundry Pro

Job Description

Job Description

SpinJoy Laundry Pro – Job Description

Full-Service Laundry Partner Inside Walmart Supercenters

Locations: Oklahoma (initial stores in Tulsa and Edmonton)

Reports To: SpinJoy Location Supervisor / Store Manager

Employment Type: Part-Time or Full-Time (Hourly)

Pay Rate: $14.00 per hour (depending on experience and performance; Oklahoma minimum wage applies)

Effective Date: February 2026 (Launch Period)

About SpinJoy

SpinJoy is a fast-growing, full-service laundry partner located inside select Walmart Supercenters in Oklahoma and beyond. We make "Laundry Made Easy" by letting customers drop off their laundry, shop in Walmart, and pick up fresh, folded clothes in about 90 minutes. Our mission is to save time for busy Oklahoma families and shoppers while delivering clean, professional, eco-friendly service in a bright, welcoming space.

Job Summary

As a SpinJoy Laundry Pro, you are the friendly, professional face of the brand inside Walmart. You handle every step of the customer experience—from greeting walk-ins, processing drop-offs, operating equipment, folding laundry, to ensuring fast, accurate pickups. You help create a positive, efficient, and spotless environment that turns laundry into a convenient, delightful part of a Walmart trip.

Key Responsibilities

• Customer Service & Engagement
  • Greet every customer with a warm "Welcome to SpinJoy! How can we help?" and a smile
  • Explain the simple drop-off process, app setup, and 90-minute turnaround
  • Answer questions using SpinJoy’s Q&A database (e.g., pricing, eco options, stain treatment)
  • Assist with heavy bags, special requests (fragrance-free, special care notes), and app downloads/sign-ups
  • Handle complaints with empathy, offer solutions (discounts, rewash), and escalate to supervisor when needed
• Laundry Processing & Operations
  • Receive, weigh, tag, and bag laundry using QR code system
  • Load/unload large-capacity washers and dryers; follow load-size guidelines for detergent and cycles
  • Perform eco-friendly stain pretreatment when requested
  • Fold laundry neatly at organized stations (pair socks, wrinkle-free results)
  • Inspect final loads for quality before handing to customers
  • Maintain spotless workspace: daily cleaning checklists, lint trap removal, machine wiping, spill management
• Safety & Hygiene
  • Wear provided uniform and PPE (gloves, aprons) when handling soiled items or chemicals
  • Follow all safety protocols (emergency shutoffs, hazard reporting)
  • Never mix customer loads—ensure strict separation
  • Handle lost items (pockets, sharps) per lost-and-found and disposal procedures
  • Comply with Oklahoma medical marijuana law: valid licenses respected, but no impairment on duty (especially safety-sensitive tasks)
• Team & Performance
  • Log new customer activations in the app for spiff bonuses ($2–$5 per activation) and monthly contest points
  • Participate in training modules (operations, safety, customer service, SpinJoy Certified Laundry Pro badge)
  • Work collaboratively in a family-like culture; celebrate wins and support teammates
  • Maintain phone-free focus during shifts (emergencies handled via manager)

Required Qualifications

• High school diploma or equivalent
• Positive attitude, strong customer service skills, and reliability
• Ability to stand/walk for entire shift, lift up to 50 lbs (laundry bags, supplies)
• Basic math skills 
• Comfortable using smartphone/tablet for app and QR scanning (training provided)
• Flexible availability (including weekends and evenings—Walmart store hours)

Preferred Qualifications

• Previous retail, hospitality, or laundry/laundromat experience
• Familiarity with cleaning equipment or basic machine operation
• Enthusiasm for eco-friendly practices and helping busy Oklahoma families

Benefits & Perks

• Competitive hourly pay + spiff bonuses for every new customer activation
• Monthly Activation Contest with cash prizes and team bonuses
• Paid training and certification (SpinJoy Certified Laundry Pro)
• Uniform provided
• Opportunity for advancement (e.g., shift lead, supervisor) as SpinJoy expands in Oklahoma
• Work in a clean, modern, bright environment inside Walmart

Schedule Expectations

• Full-time: ~37 hours/week (with benefits eligibility where applicable)
• Part-time: 15–30 hours/week (flexible shifts)
• Shifts: Early (7:00 AM–3:30 PM), Mid (10:30 AM–7:00 PM), Late (2:30 PM–11:00 PM) with staggered lunches
• Oklahoma law: No mandatory breaks for employees 16+ (but encouraged and scheduled for well-being)

How to Apply

Submit resume and brief note about why you’d love to help make laundry easy for Oklahoma Walmart shoppers.

We’re excited to meet team members who bring energy, care, and a can-do attitude to SpinJoy!

SpinJoy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Oklahoma locations comply with all state and federal employment laws.