Clinical Support Specialist

Overview Must be a Florida resident to apply. Defy is looking for a Patient Care Coordinator to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Administrator will guide our patients to feeling better and improving their lives. A Medical Administrator at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Administrator. Patient care is the key element to being successful in this role. Responsibilities Processing orders Phone triage patients throughout the country via telemedicine Walking patients through administering injections to themselves Take incoming calls in med staff queue Complete letters of medical necessity, travel letters Communicating via email/phone with providers, patients, and staff Assist patients with ordering products Sending C/O through Med portal Explaining treatment procedures to patients and providing follow up education Handle high-volume outbound and inbound calls Multitasking skills through EMR, Med queue, and other systems Phone and email etiquette Qualifications Proficient in medical terminology 1+ years of experience in a healthcare setting Associate degree preferred but not required Pharmaceutical experience encouraged Excellent interpersonal and communication skills via email and verbal Proficient in computer skills (Outlook/Microsoft) and EMR systems Multitasking and system navigation skills Coachable and a team player Shifts Available Training is 4-6 weeks from 8:00am-4:45pm. Monday-Friday 11:30am-8:15pm Monday-Friday 9:30am-6:15pm Monday-Friday 9am-5:45pm Monday, Tuesday, Wednesday, Friday, Saturday 8:45am-6pm Compensation: starting $18.50/hr (not negotiable) Benefits PTO Paid Holidays Medical Dental Health insurance Employee discount on services Benefits are subject to change at any time #J-18808-Ljbffr Defy-Medical