Document & Collection Site Management (DCSM) Specialist

i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting‑edge technology. We offer drug testing and occupational health screening services via web‑based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable and customizable solution available on the market today. For more information, visit This is an in‑person position available at our Denver (80238) office. Documents and Collection Site Management (DCSM) Specialist The DCSM Specialist is responsible for managing and maintaining accurate records within our proprietary system for collection sites, donors, and clients. This entry‑level role involves close collaboration with multiple internal departments and external vendors, including a great deal of interaction with a network of Occupational Health Clinic vendors, collection facilities, and laboratories for the coordination and maintenance of vendor services and drug screening results. The DCSM Specialist will also handle data entry, which includes entering and processing received testing documents, creating test cases within the proprietary system, and contacting collection facilities as needed. The ideal candidate is highly detail‑oriented, capable of handling large volumes of data with precision, and excels both independently and in team environments. Outstanding customer service is essential for success in this position. Responsibilities Respond to incoming customer inquiries via phone and initiate outbound calls for follow‑up or information gathering related to department tasks. Handle and organize large volumes of information to ensure timely and precise workflow processing. Review and process various types of documents, ensuring compliance with specific requirements. Process received documents and accurately create cases in the i3screen platform. Meet and maintain turnaround time expectations in line with company standards. Communicate and respond to all customer email requests. Contact the collection facilities to acquire the necessary forms and information as required. Establish and manage accounts with collection sites on behalf of clients. Ensure accurate data provisioning by preparing and maintaining site documentation. Communicate pricing details to clients effectively and clearly. Process supply orders accurately and efficiently on behalf of clients. Participate in special projects as assigned. Other tasks as assigned. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Required Skills Handling large volumes of information with high accuracy. Google Workspace – Intermediate proficiency. Microsoft Office 365 (Excel & Word) – Intermediate proficiency. Keyboarding skills – Strong. 10‑key skills – Strong. Exceptional attention to detail. Strong follow‑through and dependability. Working independently or as part of a team. Effective listening skills. Phone and email etiquette. Proficiency with reading, writing, and speaking English to the extent necessary to perform the essential functions of the job. Consistency in productivity and performance. Highly Preferred Experiences Data Entry. Customer Support. Experience in the drug testing industry is a plus. Benefits Health insurance. Dental and vision insurance. Colonial Life insurances. 401k after 1 year of employment. Paid Time Off. Paid holidays. Earned Wage Access. Bonus programs. Pay $19 – $21 hourly. Pay will not be below any applicable local minimum wage. Equal Employment Opportunity i3logix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Per Colorado law, i3logix does not request or require applicants to disclose their age, date of birth, or dates of attendance/graduation from an educational institution on the initial employment application. Applicants are permitted to remove any age‑identifying information from their resumes or transcripts. i3logix is committed to fair hiring practices and complies with the Colorado Chance to Compete Act. We encourage all qualified candidates to apply. Criminal history inquiries will only be conducted for candidates who have reached the conditional offer stage, and a conviction will not automatically disqualify an applicant from employment. Employment is contingent upon the successful completion of a pre‑employment no‑THC drug screen, background check, and typing test. If you require reasonable accommodation to complete a job application, pre‑employment testing, or a job interview, or to otherwise participate in the hiring process, please contact View email address on click.appcast.io. We will be accepting applications until Wednesday, June 17th. #J-18808-Ljbffr i3logix