Host/Hostess - Orchid Lounge

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Loews Royal Pacific Resort

Join the 'ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Job Description

Job Specific

• Supervises restaurant activities in absence of Manager
• Controls Reservation Book, accepts reservations and enters them accurately into the record
• Maintains guest history files and uses information to enhance repeat guests experience
• Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
• Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
• Inspects menus to ensure cleanliness and acceptability
• Greets guests in a polite professional manner
• Determines guest needs, verifies table availability, assigns appropriate table for seating
• Guides guests to appropriate table
• Assists guests with seating, and presents menu
• Ensures removal of unnecessary place settings at occupied tables
• Notifies server of guest seating, and communicates any special needs or requests
• Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
• Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
• Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow team members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Host/Hostess experience preferred.
• Proven experience working in high-volume Food and Beverage operations preferred.
• Strong organizational skills.
• Excellent guest service skills.
• Ability to communicate effectively in English verbally with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.