Operations Manager

Valcourt Window Cleaning is seeking a dynamic and results-driven Branch Manager to lead and oversee all aspects of branch operations, safety, sales, and financial performance. This role is critical to ensuring sustained profitability, growth, and excellence in service delivery. The Branch Manager will be responsible for managing branch operations, driving P&L and EBITDA performance, building a high-performing team, and representing the company within the industry and local community.Key ResponsibilitiesOperational LeadershipOversee all branch operations, ensuring adherence to Valcourt's operational standards and safety protocolsConduct regular job site & operational visits to ensure quality service delivery, employee safety complianceEnsure full compliance with company systems and tools, including Salesforce and BI financial reporting platformsFinancial PerformanceDrive P&L performance, ensuring budgeted revenue and EBITDA targets are met or exceededAnalyze financial data and KPIs to identify opportunities for growth and efficiency improvementsConduct regular SWOT analysis to assess branch performance & develop actionable strategies for improvement.Sales LeadershipLead sales efforts, including participating in sales ride-alongs to coach and support sales representativesEnsure full adoption of Sandler Sales Training methodologies & reinforce principles across all employeesBuild and maintain strong relationships with clients through regular client visits and active engagement.Team DevelopmentOversee all aspects of technician hiring, onboarding, and training, ensuring a skilled and motivated workforceConduct regular 1-on-1s and staff meetings to provide clear direction, feedback, and support to all team membersFoster a culture of accountability, collaboration, and continuous improvementIndustry and Community EngagementRepresent Valcourt at industry and community events such as BOMA, IREM, and other networking opportunitiesActively engage with industry leaders and organizations to build Valcourt’s reputation as a market leader.Safety and ComplianceMaintain a strong focus on employee safety, ensuring compliance with all safety regulations and protocolsPromote a culture of safety and accountability throughout the branch.QualificationProven experience in operations & sales leadership, and financial accountability within a service-based organizationDemonstrated success in managing P&L, EBITDA, and achieving financial performance targetProficiency in Salesforce, BI financial reporting, and other operational toolsStrong understanding of Sandler Sales Training principles with ability to coach & reinforce methodologies.Excellent leadership & communication skills, with the ability to inspire & develop a high-performing teamStrong organizational and analytical skills, with a focus on continuous improvement and strategic thinkinKey CompetenciesLeadership and Team Management, Financial and Business Acumen, Customer Focus, Operational Excellence, Safety and Compliance, Industry Engagement #J-18808-Ljbffr