Communications Operations Specialist (Watch Officer)

Communications Operations Specialist (Watch Officer)

This position is a Communications Operations Specialist (Watch Officer) at the Federal Communications Commission Operations Center (FCCOC) located at Headquarters in Washington, DC. The Watch Officer functions as an initial point of contact for Homeland Security and National Security/Emergency Preparedness (NS/EP) matters that concern the FCC. Watch functions are performed on an around-the-clock basis on a rotating shift with other Specialists in order to maintain situational awareness of communications issues, provide immediate analysis, and assist with response efforts. The Watch Officer must investigate and analyze a variety of unusual conditions, problems, data, or questions involving the FCC. The incumbent must be capable of exercising sound judgment with minimum oversight and direction from supervisory staff. The incumbent must be capable of professionally representing the Commission to public safety stakeholder and the general public. The incumbent will field requests for assistance from a variety of stakeholders and must be highly organized and have the ability to handle multiple tasks at once. The incumbent must also have the ability to develop and document new processes that will become standard operating procedures for Specialists. The incumbent must be capable of activating and operating the FCC's alternate FCCOC site in situations involving any emergency and/or continuation of operations relocation. The position also includes operation of the FCC's High Frequency Direction Finding (HFDF) system, and other local and remote operated radio signal finding equipment to support public safety organizations as well as FCC operations. The incumbent performs research and investigative analysis on areas covering the entirety of the FCC regulatory purview. The incumbent analyzes and investigates public safety interference, complaints to land mobile, marine, and aviation licenses, and reports antenna problems that may affect aviation. S/he will write situation reports on emergencies, report infractions of Commission rules, and other policy matters for presentation to Commission staff. This includes research and analysis on critical and potentially unprecedented national communications or cyber-related issues.