Desktop Support Technician

Job Summary We are looking for an experienced Desktop Support Engineer (L1) to provide onsite technical support to end users. The ideal candidate will have 3–4 years of hands‑on experience in desktop support along with strong communication skills. The role involves resolving technical issues, supporting IT infrastructure, and delivering high‑quality end‑user support in a fast‑paced environment. Key Responsibilities Provide onsite L1 support for desktops, laptops, printers, and peripheral devices Install, configure, and troubleshoot Windows operating systems and business applications Handle user issues related to email, software, and system access Perform hardware troubleshooting, upgrades, and replacement Manage user accounts, password resets, and permissions (Active Directory) Support IT onboarding/offboarding activities for employees Troubleshoot basic network issues (LAN/Wi‑Fi connectivity, IP conflicts, DNS issues) Use ticketing systems to log, track, and resolve incidents within SLA timelines Coordinate with L2/L3 teams for issue escalation and resolution Maintain asset inventory and documentation Required Skills and Qualifications 3–4 years of experience in Desktop/End‑User Support Strong knowledge of Windows OS (Windows 10/11) and Microsoft Office 365 Hands‑on experience with Active Directory and user management Familiarity with ticketing tools such as ServiceNow, Jira, or similar Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) Strong troubleshooting and analytical skills Preferred Qualifications Bachelor’s degree in IT, Computer Science, or related field Certifications such as CompTIA A+, Microsoft Certified, or equivalent Experience with remote support tools and ITIL processes Soft Skills Excellent customer service and communication skills Ability to work onsite and interact directly with end users Strong problem‑solving mindset Ability to prioritize tasks and manage time effectively Additional Information This is a fully onsite role Candidate must be comfortable working in a German‑speaking environment Immediate joiners preferred (if applicable) #J-18808-Ljbffr Pittsburgh Winsupply - Fire Sprinklers & Fabrication