Student Account Representative & University Cashier

Student Account Representative & University Cashier

Position Accountabilities

Position Description FY 2025-2026

Date: July 1, 2025

Department: Finance & Administration

FLSA: Non-Exempt

Supervisor: Director of Student Accounts

Employment Status: Full Time

Purpose:

Student Accounts Representatives make sure the University bills and collects the revenue for tuition and fees charged to students. The billing portion they may do themselves or approve the work of others. The University Cashier accepts cash, check and credit or debit card payments for tuition and fees from students via phone calls or in person. This position is involved in handling cash.

Accountabilities:

• Monitor and respond timely and accurately to student and staff calls and emails
• Cashier window coverage / Accepting student payments
• Review and approve student refunds
• Audit and enter third party invoices for the Campus Centers
• Review tuition adjustments for accuracy following enrollment adjustments
• Prepare / Send student balance letters
• Prepare and execute journal entries as needed for student fees, etc.
• Audit receivables and follow-up as appropriate
• Meet weekly deadlines
• Additional duties as assigned

Scope:

Student Accounts Representatives serve all students. In addition to the largest campus in Parkville, MO, there are approximately 8 other Campus Centers throughout the US and online, with a population totaling nearly 6,000 total students.

Organization:

This position reports to the Director of Student Accounts.

Challenges and Opportunities:

This position is in a fast-paced environment and requires high accuracy as well as a great deal of multitasking. Exceptional communication skills and excellent customer service skills are necessary to provide the level of student service that is required. Compliance with privacy laws is required. The workload cycles with the progression of each term, and there are predictable peaks in work levels.

Position Requirements:

• Education: High school degree or GED is required. A bachelor's degree in a business-related field is preferred and may be accepted in lieu of direct work experience.
• Experience: 1-3 years of experience in cash handling, customer service, and accounting experience is required.

Skills:

• Strong team-building skills, ability to work well with a wide variety of colleagues and diverse groups.
• Ability to maintain professionalism and positive demeanor under pressure.
• Must be willing to work in a highly structured environment. Most have strong problem-solving abilities, high accuracy and exceptional attention to detail.
• Solid working knowledge and experience with a wide range of computer technologies such as Microsoft Office (Word, Excel, Outlook), databases, telephone and digital telecommunication, CRM and online technologies.
• Ability to work in a virtual environment. Willingness to work flexible and extended hours when needed.

Physical Requirements:

• Individuals should be able to sit for long periods of time at a computer.

Position Requirements:

Founded in 1875, Park University is a private, liberal arts university. Park's flagship campus is located in the Kansas City suburb of Parkville, Missouri, on the bluffs overlooking the Missouri River. We offer an excellent benefits package including health, dental, and life insurance, retirement plan, and tuition-paid undergraduate classes for employees and dependents. Park University is an equal-opportunity employer and encourages applications from women and minorities.

Qualified applicants must upload a resume and cover letter that includes salary requirements.