Desktop Support Technician

Job Description

Insight Global is looking for a Desktop Support Technician to join their IT team. This role will provide hands-on desktop and user support across branch locations and corporate users, with a strong emphasis on customer service, troubleshooting, and learning a complex financial services environment. The pay rate for this is $20-30hr depending on years of experience.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Key Responsibilities

• Provide end-user desktop and technical support for internal employees

• Image and deploy PCs and support Windows 10 to Windows 11 migrations across 10 branch locations

• Troubleshoot common desktop and user issues including email, VPN access, printing, monitors, and hardware replacements

• Support branch environments, including printers, scanners, receipt printers, and cash-related devices (TCRs, cash advance machines)

• Diagnose issues by working directly with users to understand the who/what/when/where/why and manage expectations

• Manage and resolve tickets using an ITSM/ticketing system (currently Service Manager)

• Assist with printer and MFP vendor management, including fleet management software, firmware updates, and security hardening

• Support endpoint management and device configuration across the environment

• Participate in ongoing environment improvements and technology changes

Ideal Candidate Profile

• Strong blend of technical skills and customer service

• Experience working in the financial industry

• Comfortable speaking directly with users and explaining technical concepts in simple terms

• Organized and detail-oriented when troubleshooting issues and gathering information

• Willingness to learn a complex financial services environment

• Experience supporting both office and branch users preferred