Dispatcher

Dispatcher (Monday-Friday) | High Point, NC Keep Our Team Moving and Our Customers Happy At Eanes Heating & Air , we're growing and looking for a highly organized, customer-focused Dispatcher to join our team in High Point, NC . If you thrive in a fast-paced environment, enjoy helping people, and can balance multiple priorities while maintaining exceptional service, we'd love to hear from you. This is a full-time, in-office position working Monday-Friday, 8:00 AM to 5:00 PM . Additional hours may occasionally be available to help cover scheduling needs during holidays or team absences. What You'll Do As a Dispatcher, you'll play a critical role in coordinating our field operations and ensuring an outstanding customer experience. Your responsibilities will include: Scheduling and dispatching HVAC and Electrical Technicians Monitoring and optimizing daily service routes Answering inbound customer calls and providing exceptional service Accurately entering and updating service tickets Creating dispatch numbers for parts orders Tracking and following up on parts orders Scheduling appointments for part installations Communicating effectively with technicians, customers, and internal teams Helping ensure daily operations run smoothly and efficiently What We're Looking For The ideal candidate is proactive, organized, and solutions-oriented, with a positive attitude and a genuine passion for customer service. Qualifications: Minimum of 2 years of office, administrative, or customer service experience Previous dispatching experience preferred Strong communication and interpersonal skills Professional demeanor and appearance Ability to multitask and remain organized in a fast-paced environment Strong problem-solving skills and the ability to think quickly under pressure Proficiency with Microsoft Office, including Excel, Word, and Outlook Ability to learn scheduling and customer management software Experience with ServiceTitan is a plus Strong teamwork mindset and willingness to support others Why Join Eanes Heating & Air? Our people are the foundation of our success. We invest in our employees by providing training, support, and opportunities for growth in a positive, team-oriented environment. What You Can Expect: Competitive pay: $20.00 - $24.00 per hour Stable Monday-Friday schedule Supportive, family-oriented culture Opportunities for professional and personal growth A company that values teamwork, customer service, and employee success Recognition for your contributions and hard work Experience Preferred Office/Administrative Experience: 2+ years (Required) Dispatcher Experience: 1+ year (Preferred) Microsoft Office (Word, Excel, Outlook): 1+ year (Required) ServiceTitan Experience: 1+ year (Preferred) Job Type: Full-Time Location: High Point, NC (In Person) #J-18808-Ljbffr Eanescomfort