Delivery Coordinator

Delivery Coordinator

The Delivery Coordinator plays a key role in creating an exceptional customer experience by supporting the sales team and ensuring a smooth vehicle delivery process. This position is responsible for coordinating vehicle deliveries, educating customers on Subaru vehicle features and technology, and assisting sales consultants with various tasks that help move deals efficiently from sale to delivery. The Delivery Coordinator serves as a bridge between sales, detailing, service, and management teams to ensure every customer receives a professional and memorable delivery experience.

Key Responsibilities

Vehicle Delivery & Customer Education

• Conduct comprehensive vehicle delivery orientations for new Subaru owners.
• Demonstrate and explain vehicle features, technology, safety systems, and driver assistance features.
• Assist customers with Bluetooth pairing, STARLINK® functions, Apple CarPlay®, Android Auto™, and vehicle settings.
• Ensure customers are comfortable with vehicle operations before leaving the dealership.
• Answer customer questions regarding vehicle technology and ownership features.
• Follow up with customers when necessary to reinforce understanding of vehicle systems.

Sales Support

• Assist Sales Consultants throughout the vehicle sales process.
• Coordinate vehicle preparation to meet delivery deadlines.
• Ensure sold vehicles are fueled and ready for customer pickup.
• Transport vehicles to and from the detail department as needed.
• Verify vehicles are cleaned, inspected, and delivery ready.
• Assist with paperwork preparation and document organization.
• Support the sales team in maintaining an efficient and seamless customer experience.

Deal Coordination

• Monitor the progress of vehicle deliveries and communicate status updates to the sales team.
• Work closely with sales, finance, service, and detail departments to ensure timely completion of delivery requirements.
• Help maintain delivery schedules and coordinate customer pickup appointments.
• Assist with vehicle inventory movement and lot organization as needed.
• Ensure all delivery checklists and dealership procedures are completed accurately.

Customer Service

• Provide a welcoming and professional experience for all customers.
• Maintain a positive, enthusiastic, and knowledgeable attitude.
• Resolve minor delivery-related concerns and escalate issues when appropriate.
• Represent the dealership and Subaru brand in a professional manner.