OFFICE SUPPORT SPECIALIST

Office Support Specialist

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

The Office Support Specialist performs a variety of administrative, accounting and data management functions to support efficient facility operations. This position is responsible for managing, monitoring and maintaining accurate data related to client referrals, case assignments and service utilization. This role ensures that information is captured in real time and supports fair and timely caseload distribution. Assignments often involve work of a confidential nature and require a solid understanding of operational protocol and functional practices.

Primary duties and responsibilities include:

• The Office Support Specialist oversees and processes all client-referrals by entering, tracking and maintaining referral and caseload data with a high degree of accuracy.
• Manages caseload assignments of all direct care staff to ensure fairness, balance and compliance with regulatory standards.
• The Office Support Specialist generates, distribute and maintain master trackers related to referrals and caseloads.
• Prepares reports and analyses related to referral and caseload data.
• The Office Support Specialist identifies and resolves discrepancies in data to maintain accuracy and consistency.
• Collaborates closely with Director, QA & Training Manager, Clinical Supervisor and direct care staff to ensure data aligns with operational and clinical needs.
• The Office Support Specialist performs accounting duties, including daily reconciliations and maintenance of P-Card transactions.
• Assists HR Manager in the hiring process. Ensures completeness of applications and schedules interviews as needed.
• Assists Director in generating DPSCS and/or GEO-based reports (monthly and quarterly).
• Maintains a staffing roster to ensure accurate employee counts employee vacancies.
• Working knowledge of the Personnel Policy and Operations Manual to ensure compliance with government requirements and accurate recordkeeping.
• Types and proofs correspondence and reports which may include formal and informal disciplinary action reports (including SIRs) for both clients and employees on monthly and quarterly facility reports.
• Receives, opens and dates stamp incoming mail. Distributes mail within one hour of receipt so that time-limited documents can be acted upon immediately.
• In the absence of the HR Manager, may assist in pick-up and delivery services for office supplies, if requested to ensure continuity of operations is maintained.
• Maintains confidentiality obtained through job duties regarding clients, employees, vendors, outside agencies, etc., so that sensitive information is only given on a "need to know" basis.
• Complete in-service training to meet the requirements for continued professional selfdevelopment. Participates in all DPSCS and GEO-based meeting by sharing observations and recommendations regarding the facility, clients and staff relations to identify and solve problems. Record the minutes, type them, and distribute to appropriate persons.
• The Office Support Specialist may prepare correspondence and perform other administrative duties as assigned to ensure efficient administrative and office operations.
• Performs other duties as assigned.

Minimum requirements include:

• High school diploma or equivalent required. Associate's degree or certification from a business school or college education preferred.
• Three (3) years of general office, bookkeeping or accounts payable experience.
• Extremely detail-oriented, resourceful, enjoy working with people and tackling new projects, and thrive in a collaborative team environment.
• Ability to handle a variety of simple tasks that are routine in nature, while keeping work flowing in an orderly manner.
• Highly skilled in Microsoft Excel with the ability to create, manage and analyze large datasets.
• Strong attention to detail and commitment to data accuracy.
• Strong organizational and time management skills with the ability to handle multiple priorities.
• Excellent communication and interpersonal skills.
• Ability to work independently while contributing to a collaborative team environment.
• Analytical thinker with the ability to identify trends, gaps and opportunities in referral and caseload data.
• Adaptable and comfortable working in fast paced correctional setting.