Store Manager I

Store ManagerWe are seeking a results-oriented and motivated leader to join our well-established flooring company as a Store Manager. This role offers a competitive salary along with performance-based commission opportunities. The Store Manager is responsible for leading store operations, driving sales, delivering exceptional customer service, and fostering strong customer relationships, while supporting the growth and success of the sales team.Essential functions:Plan and manage all aspects of day-to-day store operations, including sales, warehouse, sub-contractors, merchandising, and more.All duties under salesperson and warehouse. See salesperson and warehouse job descriptions for more details.Effectively lead, manage, and coordinate the duties of all store employees (2-10) to maximize efficiency and outcomes using a combination of leading by example and delegation.Assist in the interviewing and hiring process. Train new employees.Maintain the highest levels of product knowledge and Roll Master fluency to be able to answer employee questions, facilitate training, and resolve customer service concerns.View the store with a discerning eye to be proactive in addressing problem areas before they become issues or concerns.Maintain the CPR (customer payment register), and all payments using appropriate cash handling techniques and check processing procedures.Follow all cash handling standard operating procedures (SOPs) for opening and closing the store.Train, implement, and oversee to ensure that correct procedures and policies are followed according to the FL Employee Handbook and various mandatory FL sales and compliance guidelines set forth by the Regional Manager, Director of Sales, or other management personnel.Work closely with the Regional Manager, Director of Sales, and/or other management personnel to ensure the store has the tools necessary to create an environment conducive to optimal performance within budget restraints.Take accountability for the store. Protect company assets.Conducting safety walks, monitoring the use of store power equipment, and coaching employees on safe work practices.Competencies:Analytical Thinking - Applies logic to solve problems and get the job doneClient Service - Responds to the clients and anticipates their needsConflict Resolution - Works to resolve differences and maintain work relationshipsDecision Making - Makes decisions and takes responsibility for themEmpowers Others - Gives employees confidence and allows freedom to complete tasksEthics - Fosters a diverse and respectful workplaceEvaluation Skills - Evaluates according to accepted methodologiesEven Temperament - Controls emotions without retaliating against negative behaviorExcellent Communication - Uses language effectively to gather information and facilitate an exchange of ideasFlexibility - Adapts to changes while remaining focused on goals, applies knowledge to new circumstancesInfluence - Enlists the support and cooperation of others and encourages them to be proactiveInitiative - Remains proactive when suggesting improvements and solving problemsInterpersonal Relations - Exhibits respect and understanding of others to maintain professional relationshipsLeadership - Establishes and guides a team effort that promotes a common goalManagement Skills - Possesses financial and people management skills, as well as the management of informationPersuasive Communication - Displays verbal and written communication that influences othersProblem Solving - Solves problems while ensuring rules and directives are followedProject Management - Brings together every component of a project, including resources or planning, that are needed to complete it in a timely manner.Supervisory responsibilities: All store-level employees: Assistant Manager, Inside Salespeople, Outside Salespeople, Estimators, WarehouseWork environment: Retail, store environment, may have a warehouse attached (heat and cold).Physical demands: May need to lift up to 50 pounds and may operate a forklift.Travel required: Minimal, less than 10%, may travel between store locations.Required education and experience:High School Diploma, GED, or equivalent3+ years of retail sales experience1+ years supervisory or management experienceProven ability to build, lead, motivate, and maintain high-performing teamsExperience in measuring rooms accurately for flooring projectsValid driver's license and an acceptable driving recordExcellent communication skillsWillingness to learn to operate a forkliftValid class "C" driver's licensePreferred education and experience:Roll Master experiencePrevious forklift certificationHard surface flooring knowledge is a plus5+ years of retail flooring experienceBachelor’s Degree in a related fieldExperience in working in the home improvement retail sector