Specialist - TORA OEMS

TORA is an LSEG (London Stock Exchange Group) business, the leading provider of advanced investment management technologies for asset managers, hedge funds, proprietary trading firms and sell-side trading desks globally.Our customers include internationally recognized hedge funds, mutual funds, and proprietary trading desks. Our solutions span the entire trading process, providing investment managers with a full suite of trade execution capabilities in markets across Asia, North America and Europe.LSEG TORA offers a global, dynamic, fast-paced workplace that attracts passionate professionals looking to advance their careers by joining a leader in the Financial Technology industry. Our culture was built upon an entrepreneurial spirit and a complete focus on providing our clients with innovative products and outstanding services. We offer professional growth through international exposure, energetic culture, and excellent advancement opportunities.The OEMS Support team is responsible for providing customer support and ensuring the stability of business-critical client and server-based application processes.Handling customer inquiries via emails or callsProactive & reactive real-time monitoring of processes, connections & trade flowsInvestigate, triage, and solve production problems as they occurInvestigation of written and verbal inquiries via log file and process analysis, e.g.session drops, order issues, flow breaks, booking issuesHandling incidents by working closely with development, product and business units, tracking the issues and following up post-eventRaising problems to core development and engineering groups in a clear and timely mannerConduct daily proactive & reactive ready-for-business checksWork as an integral part of a global team, contribute to standardizing documentation and knowledge sharingHelp to write specifications and provide feedback to the development team for the tools used by supportJob Requirements Computer Science, MIS or Finance degree with proven technology skills/knowledgePrior application support with BUY/SELL side Front, Mid, Back Office or trade floor exposureA highly motivated, self-starter who is happy working for demanding clients with good communication and interpersonal skills with professional ownership of issuesAbility to work independently and handle complex tasks with little supervisionAdvanced technical, analytical and problem-solving skills with the ability to clearly present technology to a non-technical audienceUnderstanding of how large-scale production systems are put together and experience with triaging and solving problems with them (e.g. order management systems, execution management systems)Ability to compose succinct, grammatically accurate client communications and discuss complex problems clearly over the phoneGood understanding of Unix/Linux commands, and the ability to efficiently scrap and extract data from log filesBasic networking debugging skillsGood grasp of relational databases and the ability to form SQL queriesDesired Skills Knowledge of the FIX protocol (or deep knowledge of other protocols based on a specification)Understanding of Equity, Derivatives, Forex, Fixed Income products, how to price them and their trading conceptsScripting skills (e.g. python, shell)Prior experience working with international teamsAdvanced knowledge of Microsoft ExcelExperience with bug handling and/or QAExperience working with public cloud providers (Azure, AWS, etc...)Language Requirements English - excellent communication skills both written and verbalProficiency in languages like Japanese, Cantonese, or Mandarin would be a plusCareer Stage:Senior AssociateCompensation/Benefits Information:LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $81,000 - $135,000.Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG’s Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.London Stock Exchange Group (LSEG) Information:Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.SummaryLocation: USA-New York-28 Liberty StreetType: Full time