OPERATION MANAGER

Description

Responsibilities:

• Deliver excellence in service

• Lead Transportation/Service management Teams in multiple locations regionally and nationwide

• Hire, train, develop and appraise staff effectively; take corrective action as necessary in a timely manner and in accordance with company policies

• Foster a "safety first" culture through awareness, training, and accountability

• Establishes and maintains positive employee relations and excellent internal communication

• Establish a culture of continuous improvement and learning to drive thought leadership and high customer service levels while driving to a low-cost operating model

• Assist Senior management in developing and implementing programs to increase staff retention


• Direct and implement strategic corporate and local initiatives

• Direct and monitor daily operations to assure services are performed efficiently and in accordance with appropriate regulations, standard operating procedures, policies, and guidelines

• Monitor operational metrics and compliance guidelines throughout the network and ensure all local, state, and federal regulations are met

• Provide accurate and timely submission of key quality, financial, and safety reports


• Ensure efficient utilization of assets to streamline operating costs.

• Develop and support new operational initiatives to streamline processes and reduce costs

• Coordinate quarterly business review with Local Managers to evaluate the performance

• Foster a supportive work environment

• Monitor daily, weekly, and monthly KPI's that drive performance and accountability

• Assist senior management with every aspect of developing, managing, and growing the business


• Assist managers Develop local budgets and review local P&L

• Review and supervise vendor contracts and payments, including leases, insurances, etc.

• Manage vendor communications and maintains a relationship


• Strive for continuous improvement of overall fleet operations Qualifications Education/Experience

• Ensure the quality management system procedures and processes are implemented and maintained throughout the network

• Perform other related duties as assigned

Required skills and Experience:

• Minimum of 10 years of experience, with at least 5 years in senior leadership positions in the supply chain, logistics, and distribution.

• Minimum of 5 years' experience managing a professional logistics staff.

• Experience across multiple logistics operations elements, including all modes of transportation, fleet, distribution, ecommerce fulfillment, and network optimization.

• Experience identifying and implementing new transportation processes and systems.

• Critical Competencies for Success include expertise in Dedicated Fleet Operations, Truckload, LTL, Intermodal, and 3PL relationships.

• Excellent communication and presentation skills, effectively present information and respond to questions from managers, clients, and vendors.

• Strong business and financial acumen.

• Availability to travel up to 50-60% of the time.

Education and Training

• Bachelor's degree preferred

• Bilingual English/Spanish a plus

• knowledge of logistics-related systems (TMS, PMS, WMS, etc.)

• Experience with Microsoft Office and CRM software (SalesForce)

• Experience in supply chain management in a distribution environment


• Experience in an AS9100 or ISO environment


• Working knowledge of financial accounting and human resources practices