Software Engineer - Platform & Productivity

About WorkOS WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations.We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid.As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products.About the role The Platform team builds the shared backend components and development systems that every WorkOS product, workflow, and team member depends on.On the platform side, we build common backend capabilities used across WorkOS, including our events infrastructure, webhooks, email delivery, outbox-pattern queues, and more. These systems allow product teams to scale without rebuilding the same critical primitives. Because they sit on critical paths across our products, scalability, latency, consistency, reliability, and operational simplicity matter deeply.On the productivity side, we build the systems that take code from an idea to production, including CI/CD, build and test infrastructure, deployment workflows, and internal tooling. As agents play a larger role in software development and increase the volume of code and concurrent changes, we are rethinking this platform to scale with that volume through safe execution, fast feedback, relevant context, and verifiable outcomes.Our internal teams are our customers. Success means they can build and operate products faster, adopt shared capabilities instead of creating one-off solutions, and confidently delegate more work to agents.What you’ll work on ✔️Design, build, and operate high-throughput, low-latency shared backend systems that preserve consistency and durability through retries, duplicates, reordering, partial failures, and high concurrencyCreate platform interfaces, abstractions, and paved paths with a clean developer experience that makes shared capabilities easy for product teams to adoptRotate across and embed with product teams to experience their workflows directly, understand their friction, and use those insights to shape platform investmentsMap evolving product-team needs and collaborate with the Foundations team to introduce new systems and primitives, such as scalable search, database partitioning, and archival strategiesOwn and evolve our CI/CD, build, test, deployment, and release infrastructure to shorten feedback loops and make production changes saferReimagine CI/CD for an agentic software development lifecycle by building isolated, reproducible, and verifiable execution environments, along with automated loops that allow agents to diagnose failures, update changes, rerun validation, and safely move work through review, deployment, and production verificationInstrument the entire software development lifecycle and use metrics such as feedback time, CI reliability, deployment frequency, lead time, and change failure rate to identify bottlenecks and verify that platform investments improve engineering outcomesOwn platform reliability end to end, including observability, capacity planning, incident response, root-cause analysis, and preventionShape the long-term platform strategy with a high bar for introducing new infrastructure. Thoroughly evaluate vendors and existing solutions, make deliberate build-versus-buy decisions, and account for operational complexity, lock-in, migration cost, reversibility, and long-term ownershipWhat we’re looking for 8+ years of software development experience, with a track record of owning high-impact technical projectsExperience building and operating distributed systems or platform services at scale, with a strong understanding of event-driven systems, queues, concurrency, idempotency, consistency, backpressure, retries, and failure recoveryExperience building or operating CI/CD, build systems, test infrastructure, deployment platforms, or similar developer toolingA track record of designing platforms, frameworks, and tooling with a clean developer experience that makes complex capabilities easy for other engineers to adopt and operateStrong operational instincts across observability, capacity planning, incident response, and reliabilityHands-on experience with AI coding agents, or a strong interest in building agentic CI/CD systems, verifiable execution environments, automated feedback loops, evaluations, and verificationExceptional pragmatism and technical judgment. You treat major infrastructure changes with the gravity they deserve and make deliberate, evidence-based decisions about when to build, buy, or improve an existing systemAbility to move between long-term architecture and hands-on implementation while making thoughtful tradeoffs in an ambiguous environmentStrong written and verbal communication skills, including experience documenting systems and influencing technical direction across teamsFamiliarity with TypeScript, Node.js, React, Postgres, AWS, Terraform, and queueing or streaming systems such as SQS and Kinesis is helpful, but not requiredWe expect strong depth in either distributed platform systems or developer infrastructure, along with an interest in working across both.Benefits and Perks (US Only) At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements. 401k matchingCompetitive EquityHealthcare, dental and vision coverageFSA, ST/LT Disability, Voluntary LifeCarrot fertility benefits20 days paid vacation + 10 holidays + unlimited sick leave12 weeks fully paid parental leaveFitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you activeWellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-beingCommuter benefits for hybrid employees in SF/NYCUnlimited token usage!Please inquire directly with our recruiting team for benefits available to those working outside the US.