Apartment Concierge

Concierge

Location: Baltimore, MD 21201 Pay Rate: $17 - $18/hr Shift: Description: Now Hiring: Apartment Concierge Associates! Are you a skilled multitasker with a passion for customer service? InterSolutions is hiring Concierge professionals to deliver top-tier support and create exceptional resident experiences at apartment communities. We re looking for individuals who enjoy engaging with people, staying organized in fast-paced environments, and helping foster a welcoming atmosphere. If that sounds like you, apply today!

Why Join InterSolutions? We offer everything you need to launch or grow your career in property management, including:

• 24/7 support
• Opportunities for permanent placement with top communities
• Referral bonuses for bringing new talent onboard

Primary Responsibilities Include: Create a friendly and welcoming environment for residents and guests Oversee the lobby and front desk area, answering calls and assisting residents, guests, and vendors Provide first-line support for resident requests, concerns, and service inquiries Follow up on completed service requests to ensure resident satisfaction Respond to emergency situations by following proper protocols and contacting the appropriate services Monitor and maintain common areas, ensuring cleanliness and organization

Requirements: Previous customer service experience Strong phone etiquette and excellent communication, organization, and management skills Highly detail-oriented and responsible Excellent follow-up and follow-through skills Self-motivated with the ability to work independently with minimal supervision Skilled in handling difficult situations and enforcing guidelines diplomatically Proficiency in Microsoft Word, Outlook, Excel, and data entry Ability to stand for 70% of the time and lift packages up to 20 lbs. Ability to work weekends as required

InterSolutions is a leading staffing provider to the Property Management industry. We are always looking for excellent candidates to fill client positions as they come available. InterSolutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, age, veteran or military status or any other characteristic protected by law. InterSolutions has several health insurance options available to employees, their spouses and dependents, the cost of which will vary depending on the coverage selected. InterSolutions also provides paid sick/safe leave as required by law.