Group Sales Coordinator

Salary: $32.99 - $33.98 per hour

• To support the day-to-day activities of the Group Sales Department and provide immediate support to their designated Directors and/or Sales Managers
  • Checking and blocking of space in salesforce
  • Assist in evaluation of business including profitability calculations
  • Preparation and follow up on Group and/or Catering Contracts
  • Follow up on Group Deposits + Payment
  • Assist with group turnovers, rooming lists, proformas and other tasks as assigned
  • Proactively manage showroom and gift bag preparation for site inspections
  • Proactively manage shipping of collateral and gifts for sales trips
  • Organize food and beverage orders and appropriate payment for all outside sales calls with food delivery
  • Effectively manage daily calendar appointments to assist Sales Directors and/or Managers in site inspections, entertainment and other sales functions
  • Prepare and process expense reports
  • Process individual commission requests for group and/or individual bookings
  • Draft and execute sales collateral and client / prospect presentations via Microsoft Word, Excel, and PowerPoint
  • Organize, print and deliver VIP welcome notes
  • Thorough working knowledge of Salesforce to include creating/updating accounts or contacts within an account, create new group bookings, revise existing group bookings, merge group contracts and adjust clauses as necessary, create GRC reports as requested
  • Answer phones and take correct messages in a businesslike manner
  • Qualify new account/booking requests
  • Answer telephones for other individuals within department during their absence from the office
  • Liaise with other hotel departments in a professional manner
  • work closely with operations teams to ensure client's needs are met
  • Other administrative tasks as requested

Requirements

• College Degree or equivalent experience
• Ability to read, write and speak English, using excellent grammar and communication skills
• Pleasant and professional demeanor
• Ability to effectively communicate with guests and staff in a friendly and positive manner
• Proficient in Microsoft Word, Excel and PowerPoint
• Ability to multitask and to be proactive
• Attention to detail is a must
• Prior luxury hotel experience in a hotel sales office is a strong plus

LOTTE New York Palace is an Equal Opportunity employer.

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