Night Auditor

Job Description

Job Description

Join our dynamic team as a part-time Night Auditor! We are excited to offer an outstanding opportunity for individuals who are passionate about delivering exceptional service and creating memorable experiences for our guests. Overnight and weekend availabiltiy is required.

A LITTLE ABOUT US

Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.

WHAT WOULD YOU DO AS A NIGHT AUDITOR

As a Night Auditor you'll be responsible for the audit, preparation and posting of all revenue activity from PMS, POS and all other ancillary revenue systems as of the end of the day. Conduct all system backup and roll over functions for new day, week, month and year. Also responsible for operating the front desk overnight and conducting all front desk functions.

ESSENTIAL FUNCTIONS:

• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy andwhatever time of the shift

• Maintain positive guest relations at all times

• Resolve guest complaints, ensuring guest satisfaction

• Uphold all Service Standards

• Maintain professional relationships with all coworkers

• Follow checklists and standard operating procedures

• Exercise discretion and authority to resolve guest complaints

• Balance various point of sale systems to the PMS system including POS, call accounting, along withmanually posted revenue including laundry/valet, parking, transportation, postage, etc.

• Responsible for the safekeeping of all guest related posting backup, accounting records, and theaccounting office

• Prepares F&B summary report - audit all cashier work and compile information for the F&Bsummary report

• Review and reconcile all PMS transactions daily

• Audit front desk agent's daily work - sort and compile cashier backup including all types of guestrevenue postings, guest account payment postings, paid outs and all other cashier transactions

• Balance and transmit credit card batches on a nightly basis to the credit card companies

• Perform maintenance tasks of the network back up and PMS back up

• Perform system maintenance functions for the PMS system

• Responsible for taking appropriate action during instances of system(s) equipment failure tominimize financial losses and guest inconveniences

• Ensure all reports and nightly emails are accurate and distributed on a nightly basis

• Maintains a safe, clean, organized, and well stocked work area

• Verify all cashier postings and sort, compile and organize all cashier work for the income auditor

• Maintain computer security

The Madrona is a part of Mosaic Hotel Group ; a collection of award-winning, boutique hotels, each providing an immersive experience for the modern traveler. With fewer than 80 rooms each, Mosaic Hotel Group delivers truly personal service and is ingrained in the local culture within their beloved destinations. Mosaic Hotel Group is a division of Palisades Hospitality, a Northern-California based bespoke hospitality management company that manages and develops a curated portfolio of 20+ hotels and restaurants and provides industry-tailored financial, design and development consulting services. Palisades is committed to creating design-driven, dynamic spaces thoughtfully rooted in their locale and that leave a lasting impact on our guests and in their communities.

Palisades Hospitality offers the following benefits for eligible part-time employees:

Health: Voluntary Benefit Center for Ancillary Coverages like Dental, Vision, Critical Illness, Hospital Indemnity, Travel Insurance, Pet Wellness and more!

Retirement: 401k Retirement savings program is available for all full and part time employees over the age of 21

Perks: All employees are eligible to enjoy a Travel + Dining Discount to stay and dine at sister locations. Employees celebrating years of service are recognized with a bonus award for milestone years.