Automotive Service Advisor | Up To $25/HR | 2+ Years Required

Automotive Service Advisor | $20–$25/Hr | Monday–Friday | No Weekends

Northern Baer Auto Repair

Location: Gaylord, MI

Schedule: Full-Time | Monday–Friday, 7:45 AM–5:30 PM | No Weekends

Pay Rate: $20–$25 per hour, based on experience with a guaranteed 43 hour work week, at minimum

Pay Type: Hourly, Noncommission

How to Apply (IMPORTANT)

Step 1: Apply

Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview. Candidates who complete the Paige interview get priority.

About Northern Baer Auto Repair

At Northern Baer Auto Repair, customer relationships and quality workmanship are at the center of daily operations. The shop values integrity, honest recommendations, and providing dependable automotive repairs at a fair cost.

Here's what makes this opportunity stand out:

• No Weekend Work: Enjoy a consistent Monday–Friday schedule.
• Hourly Compensation: Earn a predictable hourly rate without relying on sales commissions.
• Supportive Ownership: Work alongside owners who are actively involved in shop operations and employee support.
• Collaborative Team: Join experienced automotive technicians, service advisors, and administrative staff who work together to keep the shop running efficiently.
• Established Facility: Work with an independent repair operation featuring 8 service bays and a heated, air-conditioned shop.
• Modern Shop Technology: Use Tekmetric for repair orders, digital vehicle inspections, and customer communication.
• Variety of Vehicles: Support automotive repairs involving domestic, Asian, and European vehicles.
• Customer-First Philosophy: Represent a shop that emphasizes honesty, trust, cost-effective repairs, and a 3-year parts and labor warranty.

Key Responsibilities

• Greet customers professionally, listen to their automotive service concerns, and deliver exceptional customer service throughout their visit.
• Prepare and present accurate automotive repair estimates, explaining recommended maintenance and repairs clearly and honestly.
• Schedule service appointments, manage repair orders, and coordinate technician schedules to maintain an efficient shop workflow.
• Communicate with automotive technicians regarding vehicle concerns, repair recommendations, and service progress.
• Keep customers informed about repair status, estimated completion times, and any additional recommended services.
• Maintain accurate customer records, service histories, estimates, and repair orders using automotive shop management software, including Tekmetric.
• Handle customer questions and concerns professionally while building trust and long-term customer relationships.
• Collaborate with service advisors, technicians, and shop leadership to support customer satisfaction and efficient daily operations.

Qualifications

• Minimum 2 years of automotive service advisor or service writer experience required.
• Strong understanding of automotive repair processes, maintenance services, repair estimates, and automotive terminology.
• Excellent customer service skills, including the ability to explain technical recommendations clearly and handle challenging customer situations professionally.
• Strong verbal and written communication skills when working with customers, technicians, and shop leadership.
• Ability to organize appointments, manage multiple repair orders, prioritize tasks, and maintain an efficient workflow.
• Experience using automotive repair shop management software; familiarity with Tekmetric is preferred.
• Ability to work collaboratively in a busy automotive repair environment and maintain the required Monday–Friday, 7:45 AM–5:30 PM schedule.

Compensation & Benefits

Northern Baer Auto Repair offers an hourly compensation structure with a comprehensive benefits package.

• Hourly Pay: $20–$25 per hour, based on relevant experience and skills.
• Pay Structure: Hourly, with no sales commissions or productivity-based incentives.
• Overtime: Additional earning potential through overtime
• Medical Insurance: Employer pays 50% of employee-only coverage.
• Dental Insurance: Employer pays 50% of employee-only coverage.
• Vision Insurance: Employer pays 50% of employee-only coverage.
• Dependent/Family Coverage: Available, with additional coverage paid entirely by the employee.
• 401(k): Retirement plan with a 3% employer match.
• Life Insurance
• Paid Time Off: PTO includes sick time.
• Paid Holidays: Major holidays.
• Uniforms: Employer-provided.
• Bonuses: Christmas bonuses.
• Work Schedule: Monday–Friday, with weekends off

If you're an experienced Automotive Service Advisor who enjoys helping customers, understands automotive repairs, and thrives in a team-oriented shop, apply today and complete your initial screening with Paige to be considered for this opportunity with Northern Baer Auto Repair in Gaylord, MI.

Additional Requirements

Some positions may require a valid driver’s license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client’s lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.