Service Manager

Job Overview Job Title: Service Manager Department: Grocery FLSA: Non‑Exempt General Function: Provides prompt, efficient and friendly customer service, ensures customers’ needs are met, and supervises and coordinates activities of employees. Additional Considerations Night & Weekend Shifts Required. Key Responsibilities Maintain a positive attitude and create an atmosphere of friendliness and teamwork. Generate a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service and setting a good example. Provide customer service that is caring, concerned, and patient, treating customers as the most important people in the store and greeting them positively. Assist customers with locating products, securing items out of reach, loading or unloading heavy items, and addressing suggestions or requests. Answer the telephone promptly and provide friendly, helpful service to callers. Serve as a leader and role model, maintaining positive employee relations and modeling professional conduct. Plan, prepare, and adjust work schedules and assign employees to specific duties. Supervise and coordinate activities of employees in all areas of the store, including performing required work across all job levels. Formulate pricing and merchandising philosophies following guidelines from the Store Director. Ensure proper customer service throughout the store and address specific customer issues. Evaluate employee performance and recommend personnel actions such as promotion, transfer, or dismissal. Train and enforce safety procedures, fill out accident reports, and assign light duty as necessary. Compile, store, retrieve, and analyze managerial data (sales, inventory reports, ad and display projections/actuals). Order merchandise, verify delivery, ensure quality, compare records with orders, and report discrepancies. Train workers in store policies, department procedures, and job duties. Ensure compliance with established policy/law, security, sales, and record‑keeping procedures. Determine the placement of ad and promotional displays and ensure product quality and quantity meet customer and store demand. Assist in solving employee performance problems. Explain store services to potential personal and business customers to generate additional business. Understand basic store accounting and adhere to department and company guidelines on personal hygiene and dress. Report to work on schedule and on time. Secondary Responsibilities Identify motivational needs of employees and provide an appropriate environment. Stay current with market trends and information (competition, new products, equipment, merchandising techniques). Provide continuous education for existing employees on updated company and store policies, procedures, and duties. Sell merchandise to company employees and customers; issue merchandise per authorized requisitions. Handle cash registers and recommend cost reduction programs. Review personnel records for accuracy and timeliness and understand basic payroll systems. Recommend additions, deletions, and shelf allocation of merchandise. Assist in other areas of the store as needed. Perform other job‑related duties and special projects as required. Knowledge, Skills & Abilities Ability to solve practical problems and interpret instructions. Proficiency in arithmetic calculations involving fractions, decimals, and percentages. Ability to conduct basic interviews, guide individuals, and follow technical manuals. Education & Experience High School diploma or equivalent. Two or more years of similar or related work experience preferred. Supervisory Responsibilities Instruct, assign and review work, plan, maintain standards, allocate personnel, coordinate activities, select new employees, and act on employee issues. Recommend employee transfers, promotions, discipline, discharge, and salary adjustments. Physical & Working Conditions Medium physical work: exert up to 50 lbs occasionally and 20 lbs frequently. Visual requirements: vision from less than 20 inches to more than 20 feet, color vision, depth perception, field of vision. Must perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Exposed to dust, noise, temperature extremes, equipment movement hazards, electrical shock, chemicals, and solvents. Equipment Used Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, forklift, computer, calculator, telephone, FAX machine, two‑wheeler, register computer, ordering machine, limited power equipment, delivery vehicle, Western Union, Hunting/Fishing license computer, money order machine. Financial Responsibility Authorized to purchase merchandise, supplies, and order repairs on equipment. Contact & Confidentiality Daily contact with customers, employees, suppliers/vendors, and the public; occasional contact with federal or state regulatory agencies. Access to confidential information including pricing, sales reports, profit and loss reports, and wages. EEO Statement This position is open to all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other protected status. Application Notes Are you ready to smile? Apply today. Employment is contingent upon a successful pre‑employment drug screen. #J-18808-Ljbffr