Lead Inventory Control Specialist, Los Angeles, CA

Field - Based Lead Inventory Control Specialist – Los Angeles, CA Position Summary The Lead Inventory Specialist is a hybrid role responsible for both in‑the‑field servicing and managing a small team of no more than 10 inventory specialists. This mentoring role prepares the candidate for a future Service Operations Manager position and includes tasks such as coaching, hiring, and training. The ideal candidate combines strong customer service skills, confidence in systems, effective follow‑up, coaching, and meeting with clients. Essential Duties and Responsibilities Complete assigned delivery work, including sorting, cycle counts, and delivery of inventory per the guidelines of the customer. Meet the customer’s SLA requirements, including inspections and completion of all necessary paperwork. Manage activities between Vixxo, the customer, and inventory specialists, and schedule accordingly. Monitor field employees, interact with customers, organize trucks and vans, and maintain work‑site behavior. Approve timecards, plan and manage coverage, and handle escalated calls. Hire and coordinate the training of new specialists. Provide coaching and feedback to inventory specialists and conduct performance reviews. Perform daily tasks such as reviewing emails, submitting expense reports, submitting time punches, and participating in team calls or chats. Qualifications and Experience To perform this job successfully, an individual must be able to satisfy each essential duty. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. At least 2 years of experience in inventory controls and customer service. Strong organizational skills. Excellent understanding of general business practices. Excellent written and verbal communication skills; strong problem‑solving and data analysis abilities. Advanced knowledge of Microsoft Office products, including Excel, Outlook, and Word; experience working with databases is a plus. Exceptional interpersonal skills with the ability to interact with employees and clients at all levels. High degree of reliability, commitment, tenacity, teamwork, and creative energy to achieve success. Proven ability to lead, coach, delegate, and inspire in a positive and effective manner. Demonstrated experience in providing exceptional customer support in a fast‑paced environment. Other Skills and Abilities Self‑directed and motivated. Flexible and available to interact with employees at all levels. Education Requirement High School Diploma or equivalent. Certificate and/or License None. Physical Demands The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit for extended periods and use their hands for repairs and fine tooling, as well as to operate a computer keyboard and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Travel The position requires some travel. Up to 25% annually. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is primarily performed in customer locations and behind the counters. The noise level in the work environment is usually moderate. The technician will need to be able to drive and have a quiet place at home to perform administrative tasks. #J-18808-Ljbffr VIXXO