Assistant Service Center Manager

Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic, and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters, including public service, health, wellbeing, connection and belonging, residential living, food services, sports, recreation, career services, and student activities and organizations, including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad. InsupportoftheService Center Manager,the ServiceCenterAssistantManager providesdailysupervisionandoversight foroneofthelargest servicecentersonCornell’sNorthCampus, servingasahubformail/packageservices,key disbursementsandissues,orageneralrepositoryfor questionsor concernsfrom a broadrangeofconstituency groups(students, faculty, staff alumni, or other distinguishedguests). Servingasthe main point of contact for the North Campus Service Center, this role is responsible for ensuring the execution of critical daily administrativeand clerical processes is complete in line with appropriate federal, NYS, and University laws and policies, while also ensuring excellent customer service through effective leadership of a multi-dimensional team consisting of full-time, temporary, and a large number of student staff.Through collaboration with the Service Center Manager and a variety of university partners, this role will regularly support decisions and implement effective solutions to continually address the Service Center's user satisfaction. While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others. Asuccessful ServiceCenterAssistantManager will: Demonstrates a positive, energetic, and customer‑focused mindset, fostering strong, collaborative relationships with colleagues, campus partners, and service providers. Exhibits strong organizational and time‑management skills, with the ability to effectively multitask, set priorities, delegate appropriately, and maintain close attention to detail while managing competing demands and critical deadlines. Actively engages with staff by motivating, developing, and managing performance through hands‑on training, ongoing feedback, and coaching to support a highly productive and effective team. Leverages a broad knowledge base, takes appropriate initiative, and exercises sound judgment when navigating complex or challenging situations. Required Qualifications: Associate’s degree plus at least 2 years of experience in Hospitality, Business Management, or relevant experience managing a front-facing customer service operation, including at least one year of proven experience leading an active multi-functional operation, or an equivalent combination or education and experience. Proficiency with standard office computer applications , including Microsoft Office Suite Demonstrated skill in understanding cultural differences. Due to the nature of the role, this position must be available to work varied and extended hours, including nights and weekends, and some holidays. Preferred Qualifications: Experience working in a Higher Education environment, actively participating on cross-functional committees supporting departmental objectives, policies, standards, and procedures Workingknowledgeof various software systems, such as StarRez,EShop,Micros, and SharePoint No relocation assistance is provided for this position. Visa sponsorship is not available for this position. University Job Title: Guest/Client Services Supervisor II Job Family: Auxiliary Services Level: E Pay Rate Type: Salary Pay Range: $65,447.00 - $75,632.00 Remote Option Availability: Onsite Company: Endowed Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement . To learn more about Cornell’s union wages, see Union Pay Rates . EEO Statement: Cornellwelcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world‑class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy‑related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. Wehire based on merit, andencourage people from historically underrepresented and/or marginalized identities to apply.Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law. 2026-08-03 About Us Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery and engagement. With our main campus located in Ithaca, NY, Cornell's far-flung global presence includes the medical college's campuses on the Upper East Side of Manhattan and Doha, Qatar, as well as the Cornell Tech campus located on Roosevelt Island in the heart of New York City. We offer a rich array of services, programs and benefits to help employees advance in their career and enhance the quality of personal life, including: employee wellness workshops childcare and adoption assistance parental leave flexible work options #J-18808-Ljbffr