Account Manager II

Job Title

Account Manager

Job Description

Sinch is pioneering the way the world communicates. More than 200,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

Build Relationships. Grow Accounts. Own a Telecom Territory.

We're looking for a relationship-driven Account Manager to join our Carrier Sales team, supporting Sinch's Rural Local Exchange Carrier (RLEC) segment.

This isn't a high-volume cold calling role. You'll inherit and grow a defined portfolio of telecom providers, focusing on long-term partnerships, consultative selling, and account expansion across a tight-knit carrier community.

If you enjoy owning customer relationships, working complex deals over time, and selling into the telecom ecosystem, this is a great fit.

What You'll Do

• Manage and grow a portfolio of RLEC / carrier accounts
• Act as a trusted advisor—understand customer needs and align solutions
• Drive revenue growth through cross-sell and upsell (voice, messaging, UCaaS, toll-free, numbering)
• Balance account management + new logo wins within a known customer base
• Represent Sinch at industry events and telecom associations

What You Bring

• Experience in account management or sales
• Strong relationship-building and consultative selling skills
• Ability to manage longer, complex sales cycles
• Comfortable working independently in a small, distributed team

Requirements

• A bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Excellent communication and relationship-building skills.
• Strong analytical skills with the ability to develop strategic account plans.
• Proficiency in CRM software and account management tools.
• Bachelor's degree in business, Marketing, or a related field.
• Experience selling to operators, service providers, or rural telcos

Preferred Requirements:

• Telecom / carrier / wholesale experience

If you're a telecom sales professional who thrives on relationships, not just transactions, we'd love to connect.

This role is primarily remote, but candidates must reside near one of our hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.

We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: No matter who you are, we hope you find an exciting path forward - hopefully with us!

Benefits

• Stay Healthy: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
• Care for Yourself: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
• Secure Your Future: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
• Take a Break: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
• Put Family First: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
• Work Wherever: Our flexible remote work offerings allow you to work wherever you are the most productive and successful. It is what you do, not where you work, that matters.
• Make an Impact: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.

The annual starting salary for this position ranges $65,600 - $82,000 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. In addition to base salary, this position is eligible to participate in the Company's commission plan, subject to the terms of the applicable commission plan.

This role will be accepting applications until June 29th, 2026 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.