Intake Specialist I

Job Description

Job Description

As an Intake Specialist I, you are the engine behind accurate, timely document processing. You’ll play a critical role in keeping our operations moving by handling incoming documents, performing data entry, managing renewals, and ensuring every item is logged, tracked, and processed with accuracy. This role is perfect for someone who thrives in a structured environment, enjoys hands-on work, and takes pride in getting the details right.

Schedule: 8:30am-5:00pm

Compensation: $19 - $20/hr based on experience

What you will be doing:

• Receive, open, scan, and log incoming mail and packages using Excel and internal systems.

• Identify and log documents accurately for tasks including Plate Logs and New/Reject workflows.

• Prepare documents for OCR scanning by removing staples and organizing paperwork.

• Perform OCR processing and billing data entry using Abbyy software.

• Open, sort, and organize multi-state renewals in numerical order.

• Process and track FedEx returns using Excel, Zendesk, and Transtitle.

• Operate postage and folding machines and support daily mailroom operations.

• Generate expiring and GA reports using Excel and Transtitle.

• Inspect and manage empty FedEx packages.

• Support temporary tag view management within Zendesk and Transtitle.

• Perform other duties as assigned by management.

What are we looking for?

• Proficiency in Microsoft Office, particularly Excel.

• Ability to learn and navigate multiple software systems.

• Strong attention to detail and organizational skills.

• Clear and professional written and verbal communication skills.

• Ability to manage repetitive tasks while maintaining accuracy.

• Ability to follow established procedures and handle sensitive materials responsibly.

• Ability to work independently with minimal supervision and collaborate effectively within a team.

• Comfortable performing light manual tasks such as opening packages, organizing documents, and operating mailroom equipment.

Benefits

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Medical, Dental, and Vision

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity

Company Paid Basic Life and Long-Term Disability

Company Paid Time Off (PTO)

7 Company-Paid Holidays plus 1 Floating Holiday

401(k) with company match

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services

Employee discount programs

Complimentary Grubhub+ membership

Casual dress code

About ACERTUS

ACERTUS is an automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process accompanied by a full suite of vehicle lifecycle solutions. Our people, process, and innovative technology are the engine behind our relentless drive to deliver. We believe in enhancing our customers’ experience by providing end-to-end solutions throughout the lifecycle of a vehicle. ACERTUS offers a suite of vehicle transportation services, customizable technology, a national title and registration platform, compliance services, home delivery and pickup, and a growing vehicle storage footprint throughout North America.

ACERTUS is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.