Technical Solutions Architect
Charles IT
Technical Solutions Architect (TSA)
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
To support the growth of Charles IT, we are seeking to add a Technical Solutions Architect (TSA) to join our exceptional team. The TSA role works to ensure client success with Charles IT by providing a technical voice to our account managers, architecting project initiatives for our client base, and working with our Business Development team to complete assessments and roadmaps for prospective clients.
Our TSAs are integral members of the organization, as this position is responsible for bridging our technical solutions with our focus on client engagement and real relationships.
Responsibilities:
- Perform Operational Maturity Level (OML) assessments during the presales process of prospective clients
- Support our existing client base with the discovery, design, quoting, and delivery of technical solutions
- Support our Account Management team by providing a technical vision to an executive audience
- Assist with creation of roadmaps for our clients' futures
- Assist with providing ballpark estimates for clients' budgetary purposes
- Assist with delivery and understanding of the proposed solutions
- Serve as a Subject Matter Expert in Charles IT's technical services, for our clients and internal team members
- Support our team by completing project technical implementations, usually time sensitive and expedited in nature
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