Director, Operations

Join a thriving organization as a healthcare leader responsible for guiding and supporting an established team of dermatology offices. We are looking for an accomplished professional with prior Health Care leadership experience, a collaborative coaching style, and the ambition to grow both personally and professionally. JOB SUMMARY The Director of Operations is responsible for providing strategic and operational leadership across multiple dermatology practice locations within the Louisville region. This role oversees day-to-day operations, financial performance, patient experience, provider support, regulatory compliance, staffing, and growth initiatives to ensure high-quality patient care and operational excellence. Yearly Salary $130,000-$150,000 POSITION RESPONSIBILITIES Operations & Financial Acumen Ensure consistent execution of operational policies, procedures, and best practices across all locations. Monitor key performance indicators (KPIs) and operational metrics to improve efficiency and effectiveness. Lead initiatives focused on workflow optimization, patient access, and service excellence. Manage regional operating budgets and financial performance. Analyze revenue cycle performance, productivity metrics, and expense management. Identify opportunities to improve profitability while maintaining exceptional patient care. Monitor provider productivity and operational drivers impacting financial outcomes. People Leadership Build strong relationships with physicians and advanced practice providers. Support providers by addressing operational challenges and resource needs. Recruit, develop, and retain high-performing practice leaders and operational staff. Provide coaching, mentorship, and performance management for direct reports. Foster a culture of accountability, engagement, teamwork, and patient-centered service. Support leadership development across the region. Quality & Compliance Ensure delivery of exceptional patient care and customer service. Monitor patient satisfaction scores and implement improvement plans when necessary. Address patient concerns and escalated service issues. Ensure compliance with federal, state, and local healthcare regulations, including HIPAA, OSHA, CMS, and applicable accreditation standards. Support risk management initiatives and regulatory audits. Growth & Development Support practice acquisitions, integrations, and expansion projects, including market assessments & business development Lead operational implementation of new service lines, providers, or locations. Identify opportunities for process improvement and innovation. Support provider recruiting and onboarding within region locations Partner with finance teams to prepare forecasts, budgets, and business plans. This job description is not intended to be all-inclusive. Exact tasks and responsibilities may vary; employees are subject to the direction of management, as assigned to meet the ongoing needs of the office and/or organization. POSITION QUALIFICATIONS Minimum Qualifications Bachelors’ degree in Healthcare Administration, Business Administration or related field 7+ years of multi-site healthcare operations leadership experience 5+ years of progressive leadership experience overseeing managers and practice leadership teams Knowledge of the medical environment, physician group practice, managed care, physician compensation, healthcare contracting and regulations and financial and operating systems Solid strategic thinker, with a strong operational focus, good judgment, and detail-oriented perspective Preferred Qualifications Master’s degree in related field Lean Six Sigma Black Belt or Master Black Belt Physical Requirements Frequent lifting and carrying objects weighing 0-25 lbs. Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements. Frequent use of vision and depth perception for distances near (20” or less) and far (20’ or more) and to identify and distinguish colors Frequent keyboard use/data entry VSD CORE VALUES Having fun We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together. Being a team We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another – forming a strong family bond. Being resilient We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision. Being accountable We strive to provide value every day; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results. Being courageous We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions. Being entrepreneurial We have an owner’s mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk. #J-18808-Ljbffr