Order Management Specialist

Junior Order Management SpecialistMGA Entertainment is on a mission to inspire imagination and creativity through innovative toys, entertainment, and experiences that transform play into limitless possibilities. As the largest privately held toy and entertainment company in the U.S., MGA is a global leader in designing and delivering world-class consumer products that spark wonder and drive play forward. Headquartered in Los Angeles with offices worldwide, MGA's portfolio spans a dynamic range of original and licensed brands — from toys, dolls, games, and electronics to fashion, home décor, and entertainment content including hit movies and TV series. The company is recognized for its bold approach to storytelling, trendsetting design, and deep commitment to quality. The award-winning MGA family includes fan-favorite brands such as L.O.L. Surprise!™, Little Tikes®, Rainbow High™, Bratz®, MGA's Miniverse™, Yummiland™, CarTuned™, Wonder Factory™, BABY born®, and Zapf Creation®. To learn more, visit Junior Order Management Specialist supports the accurate and timely processing of customer orders, from order receipt through release to Distribution Center Operations. This is an entry-level position. Training is provided on D365, EDI processing, customer requirements, and Order Management procedures, with responsibility increasing as experience is gained.Key Result Areas1. Order Processing & Release - 60%2. EDI Exceptions & Order Data Maintenance - 20%3. Returns & Reporting - 10%4. Cross-Functional Support - 10%Total Time Utilization - 100%Position RequirementsEducation/Experience:High school diploma or equivalent required; college coursework or degree preferred.Office, administrative, customer service, or data entry experience preferred.ERP, EDI, or order management experience is a plus.Skills/Knowledge/Ability:Strong attention to detail and accuracy.Organized, with the ability to manage multiple priorities in a fast-paced environment.Clear written and verbal communication.Follows established procedures and recognizes when to escalate.Basic analytical and problem-solving skills.Works effectively independently and as part of a team.Proficient with Microsoft Office, particularly Excel and Outlook.Willingness to learn Microsoft Dynamics 365 and other business systems.Authority:Reports to the Manager of Order Management.Escalates any issue requiring customer input, approval, or a business decision.Key Result Areas and ActivitiesOrder Processing & Release (60%)Enter EDI and manual customer orders in D365 following established procedures.Verify orders for items, quantities, pricing, case packs, ship dates, and cancel dates.Enter manual orders within 24 hours of receipt.Check inventory availability and flag potential shortages to Order Management and Supply Planning.Prepare orders at least 60 days ahead of the ship date, and earlier when inventory allows.Release orders to Distribution Center Operations once requirements are met, no later than seven business days before the ship date.Do not release an order after the customer cancel date.Support customer-requested ship date and quantity changes following established procedures.Monitor assigned orders and follow up on outstanding information or issues.EDI Exceptions & Order Data Maintenance (20%)Research and resolve EDI exceptions that prevent orders from entering D365.Maintain Customer and Item Cross References.Update Ship-To addresses and other routine order-related master data.Escalate EDI or system issues that cannot be resolved through established procedures.Assist with maintaining approved Customer Trade Agreements.Returns & Reporting (10%)Process customer returns following established procedures, confirming approval before entry.Provide the return number to the account and the warehouse, and track the return to completion.Prepare routine reports, including Open Order, Invoice, Fill Rate, Cancelled Order, and Customer Order Status.Provide order status and shipment tracking information as requested.Cross-Functional Support (10%)Work with Sales, Supply Planning, Allocation, Distribution Center Operations, Finance, Transportation, and IT/EDI Support.Communicate shortages, delays, and other customer-impacting issues to the appropriate team member.Maintain accurate order records and supporting documentation.Perform other Order Management duties as assigned.Growth PathThis position is designed to develop into a full Order Management Specialist. As experience is gained, the incumbent is expected to take on:Independent ownership of an assigned set of customer accounts.Direct coordination with Sales on order changes, substitutions, and short shipments.Resolution of credit, pricing, operational, and system holds.Service level monitoring, including OTIF, past due orders, and order cycle time.Closeout and blanket order management.Pay Range: $23.00 - $26.00 hourly