Workers' Compensation Claim Representative

Responsibilities Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants Provide exceptional customer service by establishing and maintaining productive business relationships with customers Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions Provide accurate mathematical calculations of disability benefit rates and claim financial exposures Leverage contemporary technology to achieve accurate and efficient claim outcomes Consistently demonstrate professional diplomacy during all interactions with customers Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement Embrace a culture of continuous improvement Requirements Prior workers’ compensation insurance claim handling is preferred HS Diploma required, Bachelor’s Degree is preferred Excellent organizational skills, especially regarding prioritizing work activities Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint) Superb time management and organizational skills Ability to meet productivity targets in a fast-paced, team-oriented environment Excellent communication skills and negotiation skills Ability to adapt and flourish using industry-changing workflows Excellent written and verbal communication skills Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations Ability to self-manage competing priorities while delivering accurate work within key timelines Core Competencies Demonstrates expertise in managing workers' compensation claims with a focus on financial accuracy, timely investigations, and adherence to statutory guidelines. Excels in customer service, leveraging critical thinking and organizational skills to meet productivity targets in a fast-paced environment. Highest-signal resume keywords Workers' Compensation Claims Management Financial Accuracy MS Office Suite Proficiency Excellent Communication Skills Critical Thinking ATS Optimization Keywords Hard Skills Workers' Compensation Claims Handling Mathematical Calculations Data Analysis File Disposition Benefit Oversight Soft Skills Organizational Skills Time Management Active Listening Negotiation Skills Empathy Industry Keywords Statutory Guidelines Customer Service Collaboration Continuous Improvement Productivity Targets Tools & Technologies MS Word MS Excel MS Outlook MS PowerPoint #J-18808-Ljbffr Jobtailor