Senior Customer Success Manager - On site
$100kAiroom Companies, LLC
Position Description: Company Overview
Airoom, a nationally recognized leader in the residential Design & Build field since 1958, specializes in home additions, kitchens. Interior and exterior, remodeling and new custom home construction, is seeking a Customer Success Manager to interact and support its customers through their remodeling and building journey. The company is committed to delivering exceptional value and fostering long-term partnerships with its customers.Job Summary The Customer Success Manager role will focus on ensuring that customers achieve their desired outcomes, maximizing satisfaction and retention, and building strong relationships. Responsibilities include guiding onboarding, helping with transitioning through architecture, development and construction, addressing concerns, advocating for customer needs and directing service and warranty. The ideal candidate should be passionate about customer success with strong relationship management, problem-solving, and communication skills.
Key Responsibilities
- Relationship Management: Serve as the main contact for a customer portfolio, building relationships with stakeholders and understanding customer goals.
- Customer Success & Value Realization: Lead onboarding, develop success plans, and educate customers on the process.
- Retention & Expansion: Monitor customer health to identify risks and strategies for retention, identify upsell/cross-sell opportunities, and collaborate with sales on renewals and expansion.
- Advocacy & Collaboration: Advocate for customer needs internally, collaborate with other teams for a cohesive approach, and resolve customer concerns.
- Data & Insights: Monitor key success metrics, analyze usage data, and create reports on customer outcomes.
- Issue Resolution & Service Oversight: Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion.
- Team Leadership: Lead and manage the service team, consisting of 12 field technicians.
- Customer Success Platform Experience: Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction.
- Evaluate opportunities to increase customer satisfaction, expansion, and retention.
- Work cross-functionally with Sales, Production and Marketing to ensure customers have the full power of Airoom behind them.
- 10+ years of client-facing and client success experience in a service based B to C business involving project based, high-value, longer sales cycles. This position is not suited for transactional or product-based sales and service environments. Our typical client engagement spans 1218 months and involves residential design/build projects ranging from $100K to over $3M. Proven success in managing long-term relationships for 100 or more concurrent clients and guiding clients through extended decision-making and project deliverables processes is essential.
- Service oriented and a problem solver when addressing concerns.
- Excellent problem-solving and critical-thinking abilities.
- Solid organizational and time management skills.
- Proficiency in CRM and customer success platforms.
- Ability to apply technological solutions to business problems.
- Ability to influence stakeholders.
- Preferred skills and qualifications
- Bachelors degree in business, marketing, communications, or a related field with relevant certifications.
- Familiarity with enterprise systems and customer feedback tools.
- Experience with post-sale client support, warranty management, or service operations.
To learn more about Airoom, please visit our website at airoom.com
Location: Lincolnwood, IL
Job Type: Full-time
Compensation details: 85000-95000 Yearly Salary
PI2b624ee6f9c0-26289-40639683
Vacancy posted 4 hours ago
Similar jobs that could be interesting for youBased on the Senior Customer Success Manager - On site in Medinah, IL vacancy
$31 - $34.5 per hour
...spirit, and community engagement to help customers navigate their tax needs. As a TurboTax -... ...the Role: In this role, you will work on-site from a TurboTax Retail or Flagship location... ...-paced environment independently while managing multiple priorities. \n Proficient with...SeniorWebsiteLocal areaIntuit
Schaumburg, IL15 days ago- ...expertise, entrepreneurial spirit, and community engagement to help customers navigate their tax needs. As a TurboTax - Retail Expert, you... ...the World.” About the Role: In this role, you will work on-site from a TurboTax Retail or Flagship location as part of a...SeniorWebsitePart timeLocal area
Intuit
Schaumburg, IL1 day ago - Insurance Office of America is seeking a Senior Account Manager for Commercial Lines. Responsibilities... ...Eastern/Central time zones with on-site support in Longwood, FL as needed. The... ...preferred), and strong analytical and customer service skills. #J-18808-Ljbffr Insurance...SeniorWebsiteRemote jobWork at office
$90k - $100k
...Position: Senior Brokerage Account Manager Compensation: $90,000 - 100,000 Annually... ...’s most strategic customer accounts within a dynamic... ...management, with demonstrated success managing complex or high-value... ...and working in a 100% on-site setting (listed in this posting...SeniorWebsiteFull timeWork at officeForward Air
Des Plaines, IL4 days ago- ...groups to implement Sterling Integrator-based solutions and ensure successful testing and deployment of EDI transactions. The role requires 8... ...experience, strong communication, and collaboration skills. On-site work in Itasca, IL, with focus on X12, EDIFACT, and API-driven...SeniorWebsite
$120k - $147k
...products and brands on job sites all over the world.... ...and delivering exceptional customer experience drives our success. Our entire process—from research... ....OverviewThe Accounting Manager - Financial Systems & Controls... ...and the ability to engage senior stakeholdersCollaborative...SeniorWebsiteFull timeWork at office3 days per week$120k - $150k
...DevelopmentJob Number: 193544Apply: JobMolex is seeking a Customer Success Manager to serve as the primary integrator between the customer and... ...Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).#LI-MS6 #on-siteWebsiteFlexible hours- Watterson is seeking a Senior Project Manager to direct emergency and facility work orders and ensure client satisfaction. You will manage project... ...results in diverse environments, including construction sites. Comprehensive benefits are provided. #J-18808-Ljbffr Watterson...SeniorWebsite
- GC Realty & Development, LLC is seeking a Residential Scattered Site Property Manager in the Chicagoland area. You will lead a team across leasing, maintenance, and customer service, owning portfolio outcomes and client satisfaction. With growth to 3,500 doors, this role...SeniorWebsite
- Senior Systems AdministratorPosition OverviewWe are seeking an experienced Senior Systems... ...reliability and security.Design, deploy, and manage virtualization platforms (VMware and... ...ensure stable and secure connectivity across sites.Manage MDM and endpoint configuration...SeniorWebsiteFlexible hours
- ...Talent Acquisition Position: Senior Talent Acquisition Specialist... ...Location: Indianapolis, IN (on-site) The Senior Talent Acquisition... ...closely with leadership and hiring managers to develop effective sourcing,... ...technical roles Demonstrated success sourcing and engaging passive...SeniorWebsite
American Structurepoint
Glendale Heights, IL1 day ago $144.3k - $216.5k
...currently seeking an experienced Senior Project Manager I to provide overall... ...You will develop and improve customer relationships by providing excellent... ...is vital to your success. RESPONSIBILITIES... ...of contact with owner and on-site representative ~ Resolve...SeniorWebsiteH1bWork at officeFlexible hours- ...seeking a Service Desk Analyst Level 3 to join our IT Operations Team in Elk Grove Village, IL and Franklin Park, IL. You will handle on-site and remote requests, log incidents, and resolve issues while escalating complex items as needed. The role requires 3+ years of...SeniorWebsiteRemote work
$63k - $90k
...performance. This may include adjustments to on-site requirements or schedule expectations,... ...necessary. The Executive Account Manager (Client Success Manager) provides telephone, email,... ...and MS Office programs required Customer service focused Strong...WebsiteLocal areaRemote workWorldwide3 days per weekPaylocity
Schaumburg, IL3 days ago- Senior Embedded Software Engineer - Autonomy Systems Location: Mossville, IL (On-site) Overview We are developing a new autonomy-related system that enables drive-by-wire capability on off-highway and legacy vehicle platforms. This role focuses on application-layer embedded...SeniorWebsite
- Pasona N A, Inc. in Elk Grove Village, IL is seeking a Licensed Customs Broker to oversee customs clearance for ocean and air imports from... ..., and high-quality customer service. This full-time, on-site role requires working with government agencies, reviewing documents...SeniorWebsiteFull timeWork at office
- Grecian Delight Kronos Foods seeks a Senior Manager, Warehouse and Logistics at our Glendale Heights... ..., and inventory control across multiple sites, ensuring accuracy and efficiency. You... ...to optimize material availability and customer fulfillment. The role requires a BA/BS...SeniorWebsite
- Senior Web Security Engineer Full-time Company Description Engineering... ...security and risk management to our group, its subsidiaries... ...protect our vast portfolio of Web sites and applications. Senior Web... ...technical concepts are essential for success. Essential Job Functions Act...SeniorWebsiteFull timeWork experience placementLocal area
- ...Overview Our client is seeking a Senior Accountant to oversee... ...end financial reporting while managing and prioritizing the accounting... ...analysis by route, service line, and customer Manage audits, payroll,... ...communication skills Fully on-site role (5 days per week in the office...SeniorWebsiteWork at officeLocal area
PeopleShare Inc
Schaumburg, IL4 days ago $120k - $140k
...profit companies. The Executive Liability Division is searching for Senior Claims Attorney. The person hired for this position will work... .... To support this, employees in this role are expected to be on-site four days a week (Tuesday-Thursday required), with the...SeniorWebsiteFull timePart timeSeasonal workWork at officeRemote workMonday to Friday- ...Industrial Property team is seeking a Senior Risk Engineering Consultant... ...independently conduct on‑site property risk assessments,... ...excellent technical judgment, time management, and consultative skills,... ...including consulting with customers regarding solutions to identified...SeniorWebsiteFull timeRemote workWork from homeFlexible hoursNight shift
$250k
...(AEP), Real-Time CDP, Customer Journey Analytics, Journey... ...(Brand Concierge, Site Optimization Agent, and... ...Role We are hiring a Senior Account Executive to own... ...implementation, migration, managed services, content... ...-sell and PSP (Partner Success Plan) mechanics work today...SeniorWebsiteWork at officeImmediate startRelocation3 days per weekNEXTROW INC
Schaumburg, IL16 days ago- ...Exceptional Results.At FCL Builders, our Senior Project Managers are more than project leaders in cold... ...-solvers, and mentors who drive success from concept through completion. In this... ...Ability to navigate active construction sites and office environmentsClimb stairs or...SeniorWebsiteContract workFor subcontractorWork at officeVisa sponsorshipWork visa
- ...productivity, confidentiality and customer service. May be used as a... ...organizational and time management skills Ability to negotiate skillfully... ...Day in support of IDE On-site medical/wellness center (Worcester only) Job Post Details Seniority level: Associate Employment...SeniorWebsiteFull time
Randstad
Itasca, IL21 hours ago - ...values and ethics. This is a full-time management/leadership position. Provides high level... ...guidelines and reviews opportunities and successes with apprentices each week. Observes employee... ...repairs, and replacements. Performs off-site marketing to increase sales. Travels by...SeniorWebsiteFull timeTemporary workApprenticeshipWork at office
Elijahhouseliving
Bloomingdale, IL21 hours ago - Senior Accountant - Manufacturing | On-Site | Growth-Focused Role Compensation: Competitive salary + 401k (3-4% match) + profit sharing (3-4%) Schedule... ...chance to step in as a go-to leader (without direct management responsibilities) and play a key role in financial...SeniorWebsiteWorldwideMonday to FridayFlexible hours
$86k - $126k
...Systems division is hiring a Senior Microgrid Controls Engineer!... ...microgrid control solutions for customers across the U.S to achieve... ...and guidance from the Program Manager and other Microgrid Controls... ...in commercial and industrial sites and knowledge of electrical safe...SeniorWebsiteLocal area$150k - $195k
Job Title: Senior Security Analyst Location: Bloomingdale, Illinois (4 days on-site) Employment Type: Full-Time This is an exciting opportunity to join our client as... ...while leading incident response, vulnerability management, and security initiatives across both on-...SeniorWebsiteFull timeVisa sponsorship- Senior Accountant - Multi-Site Healthcare Hybrid- 1 day a week in office A growing, innovative healthcare organization is seeking a Senior Accountant to play a key role in supporting its expansion and mission-driven care delivery model. This is an opportunity to join...SeniorWebsiteWork at office1 day per week
$120k - $155k
...trusted partner for clients nationwide. As a Senior Project Manager you will play a critical role in... ...contribute to our company's continued success. Above market compensation ESOP Shares... ...construction projects. 3. Conduct site inspections to ensure adherence to engineering...SeniorWebsiteFor contractorsLocal areaRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Success Manager - On site. Be the first to apply!
