AFC Urgent Care Clinic Manager/Practice Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance

Benefits/Perks

• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!
• Salary Range: $65,000-$75,000 per year + Bonus based on performance

Job Summary
AFC Urgent Care Chino is committed to delivering high-quality, convenient healthcare to our community. We are seeking an experienced, results-driven Clinic Manager (Center Administrator) to lead clinic operations, develop high-performing teams, enhance patient experiences, and drive sustainable growth and profitability.

This position works closely with ownership, providers, and staff to ensure operational excellence, financial success, regulatory compliance, and exceptional patient care.

This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises. * Urgent Care/Health Care Leadership Experience Required *

Position Summary
The Clinic Manager is responsible for the overall operational management and performance of the urgent care center. This role oversees daily administrative and clinical support operations, staffing, financial performance, patient experience, business development, and regulatory compliance.

The ideal candidate is a hands-on leader who thrives in a fast-paced healthcare environment and has a proven ability to improve operational performance, drive patient growth, and build high-performing teams.

Key Responsibilities

Operational Management

• Oversee daily clinic operations and administrative functions.
• Create, implement, and manage clinic opening and closing procedures.
• Ensure efficient patient flow and minimize patient wait times.
• Partner with providers to support high-quality patient care and clinic efficiency.
• Manage staffing levels, employee schedules, and clinic workflows.
• Develop and implement operational policies and procedures.
• Ensure compliance with HIPAA, OSHA, CLIA, labor laws, and AFC standards.
• Oversee facility maintenance, equipment management, and inventory controls.
• Maintain clinic cleanliness, organization, and readiness standards.
• Lead operational improvement initiatives and support clinic growth.

Financial & Revenue Management

• Manage clinic financial performance and operational metrics.
• Monitor collections, deposits, reconciliation, and cash controls.
• Ensure accurate registration, insurance verification, and charge capture.
• Oversee front desk collection performance including copays, deductibles, coinsurance, self-pay, and occupational medicine services.
• Identify revenue leakage and implement corrective actions.
• Collaborate with billing and revenue cycle teams to improve reimbursement performance.
• Manage clinic expenses and support budget objectives.

Performance & Quality Management

• Develop, monitor, and report clinic KPIs.
• Analyze trends and identify opportunities for operational improvements.
• Monitor patient satisfaction and service quality.
• Ensure readiness for audits, accreditation reviews, and regulatory inspections.
• Implement continuous quality improvement initiatives.

Leadership & Team Development

• Recruit, onboard, train, coach, and develop clinic staff.
• Conduct performance evaluations and provide ongoing feedback.
• Manage attendance, scheduling, and staffing coverage.
• Partner with HR on employee relations, disciplinary actions, and performance improvement plans.
• Foster a culture of accountability, teamwork, professionalism, and service excellence.
• Coordinate staff meetings, training programs, and professional development activities.

Customer Service, Community Engagement & Business Development

• Promote a patient-first culture focused on exceptional customer service.
• Monitor and respond to patient feedback, reviews, and service concerns.
• Manage online reputation and patient satisfaction initiatives.
• Support social media engagement and local marketing efforts.
• Build relationships with employers, schools, sports organizations, and community partners.
• Support growth of occupational medicine, workers' compensation, DOT physicals, and employer services.
• Partner with ownership to execute business development and patient growth strategies.

Key Performance Indicators (KPIs)
The Clinic Manager will be accountable for:

• Patient volume growth
• Patient satisfaction scores
• Google review rating and review volume
• Call conversion rates
• Appointment confirmation rates
• Front desk collection performance
• Insurance verification accuracy
• Billing and registration accuracy
• Clinic profitability
• Patient wait times
• Employee retention and engagement
• Occupational medicine revenue growth
• Employer account development
• Clinic cleanliness and compliance scores

Qualifications
Required

• Bachelor's degree in Healthcare Administration, Business Management, or related field preferred.
• Minimum 35 years of healthcare leadership experience.
• Minimum 2 years of supervisory or management experience.
• Experience managing clinic operations, staffing, and patient service.
• Strong knowledge of healthcare compliance, HIPAA, OSHA, and regulatory requirements.
• Experience with EMR/EHR systems, Microsoft Office, and practice management software.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Strong understanding of insurance verification, collections, and revenue cycle processes.

Preferred

• Urgent Care management experience.
• Occupational Medicine and Workers' Compensation experience.
• Experience managing provider schedules and clinic productivity.
• Medical Assistant, LVN, X-Ray Technician, or other clinical certification.
• Experience with community outreach, social media, and local marketing initiatives.

PS : It's All About You!

Company Overview
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF).