Help Desk Attendant

Q-53 Project Administrative Support

Provides administrative support for the Q-53 project. Located inside customer facility in Liverpool, NY. You are responsible for tracking maintenance actions on a fleet of fielded and deployed radars; Telephonically assisting users and directing their calls to the appropriate technical teams when required; Preparing daily reports for senior level directors, both civilian and military.

Job Description

• Staffing of a 24/7 Help Desk/Call Center as required.
• Serve as the focal point for problem communication from the field, either via telephone or e-mail
• Recommend solutions to field problems within their scope of training and experience
• Report all issues to the appropriate level of management
• Involve engineering support when the issue requires this level of support
• Maintain logs and information systems
• Gather data and provide reporting for improvement opportunity analysis

Skills

• Must be able to obtain an ACTIVE Secret Security clearance
• Prior experience as help desk operator, (may substitute any 2 of the desired traits)
• Ability to work up to 12 hour shifts on a rotating basis
• Ability to work with little supervision and make decisions based upon a flow chart and judgment skills
• Self-motivated, works well alone
• Position is located inside a Sensitive Compartmented Information Facility (SCIF)
• Must be able to receive data from multiple sources, consolidate the data, and prepare reports
• Proficient in MS Office, including word and excel
• Punctual in both attendance and reporting, makes deadlines
• Excellent communication skills both face-to-face and on the phone
• Past performance with either the AN/TPQ-36, AN/TPQ-37, AN/TPQ-49/50, LCMR and/or AN/TPQ-53 RADARs
• Prior military service
• Training in DoD security practices and procedures

Qualifications/Certifications

• HS Diploma and/or Military Experience with Honorable Discharge, or current National Guard member

Physical Demands and Work Environment

• Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hand to finger, handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work environment: The noise level in the work environment is quite to deafeningly quiet. Office type environment with temperature control. This position is located inside a Sensitive Compartmented Information Facility (SCIF) meaning no windows. Electronic equipment belonging to the employer may not be brought into the office including cell phones, tablets or any device with a radio transmitter or receiver located inside it. May be exposed to chemicals related to office equipment. General office environment.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.