Customer Relations Specialist - Eurofins Built Environment Testing East - Cherry Hill, NJ

Eurofins Built Environment Testing East seeks a Customer Relations Specialist to manage client communications and coordinate between laboratory operations and clients at their Cherry Hill, NJ facility. The role involves handling inquiries, processing samples, and maintaining project records in a laboratory environment.

Responsibilities

• Manage inbound and outbound client communications via phone and email
• Advise walk-in clients on service information and project preparation
• Unpack shipments and document sample receipt in laboratory departments
• Update client and project data in LIMS and CRM software systems
• Collaborate with laboratory personnel to resolve inquiries and improve processes

Requirements

• High school diploma or equivalent
• 1-2 years of customer service experience
• Proficiency with Office suite, Adobe PDF, and CRM software
• Strong written and verbal communication skills with active listening
• Problem-solving orientation and ability to prioritize tasks
• U.S. work authorization without sponsorship requirement
• Professional English proficiency for reading, writing, and speaking

Compensation: $21-25/hr