Customer Success Operations Evaluator

Mercor

Job Description

About the job

Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .

Position: Customer success / support operations Evaluator
Type: Contract
Compensation: $80–$120/hour
Location: Remote

Role Responsibilities

Evaluate AI-generated artifacts against domain-specific quality rubrics.
Identify factual, aesthetic, and presentation errors in outputs.
Provide clear, structured written feedback to improve AI model performance .
Work independently and asynchronously to meet deadlines while ensuring high-quality assessments.
Collaborate with subject matter experts to ensure consistency and relevance across datasets.

Qualifications

Must-Have

5+ years of relevant professional experience in Customer success / support operations .
Native or professional fluency in English .
Highly proficient in Microsoft Office and Google Workspace , especially Slides .

Preferred

Advanced degree (Master's or higher) from a reputable institution.

Application Process (Takes 20–30 mins to complete)

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Vacancy posted more than 2 months ago

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