Premier Specialist

Premier Specialist Position Summary: The Premier Specialist will facilitate daily Agency functions through ongoing direct support of the Premier and Retail Title Processing, Curative and Closing processes that is focused on superior customer service and teamwork. This role will function in both refinance and purchase transactions and will have daily and ongoing communication with loan officers, loan processors, borrowers, attorneys, vendors and realtors throughout the life of the file for title clearance, closing and post closing in order to ensure the highest level of customer satisfaction in addition to compliance with client and internal SLAs. Essential Functions & Responsibilities: Provide excellent and courteous customer service to buyers/borrowers, sellers, lenders, agents, vendors and other customers on every transaction. Review search materials for vesting, requirements, and exceptions to be satisfied at the table. Review and prepare CPLs, wiring instructions, tax certificates, Attorney Opinion Letters, title commitments, property reports, conditional CTC/ATS documents and any other necessary documentation for provision to all parties in the transaction. Coordinate Loan and Cash purchases by processing of all contracts to include tracking and receipt of earnest money and ensuring all information is entered into the system accurately. Follow timelines outlined in contract to maintain compliance throughout the transaction. Order searches, order appropriate certificates, send settlement notices. Review search materials for vesting, legal description, lien and judgment requirements and other exceptions to be satisfied and clear according to internal and underwriting guidelines. Work with underwriting to clear complex issues and obtain over the limit liability approvals. In collaboration with the scheduling team, facilitate timely scheduling of closing as requested by customer. In collaboration with the closing team, coordinate and oversee creation of the CD/HUD settlement statements for closing packages and ensure approved in a timely manner. Prepare/order documents to be signed at settlement. Send documents to notary closer for settlement. Perform final review for taxes, premium, endorsement, vesting and all other checklist items prior to sending to closing. Post-closing of package and Assist Funding, Recording and Policy Teams. Other duties as assigned. Qualifications Required: High School Diploma or Equivalent required Minimum 2+ years of real estate title/closing, and document processes required Minimum 1+ years of industry purchase experience required Minimum 1+ years of National experience preferred Excellent oral communication skills, including ability to effectively communicate with internal staff and external customers Excellent written communication skills to communicate with both internal and external customers Strong attention to detail and organization and ability to work efficiently and accurately Ability to prioritize workload and multitask Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices. Proficient in Microsoft Office, Microsoft Word, Microsoft Excel, Windows based programs