Patient Services Representative

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Vision insurance
• Dental insurance

About the Role:
Northland Family Care in Kansas City, MO is looking for a friendly and dedicated Patient Services Representative to be the welcoming face of our practice. This is a fantastic opportunity to make a meaningful impact on patients' healthcare experiences from the moment they walk through our doors.

Responsibilities:

• Greet and check in patients in a warm, professional manner at the front desk
• Schedule, confirm, and manage patient appointments using practice management software
• Verify insurance eligibility and collect co-pays and patient payments
• Accurately enter and update patient demographic and insurance information in the EHR system
• Answer and route incoming phone calls, respond to patient inquiries, and relay messages to clinical staff
• Maintain patient confidentiality and ensure compliance with HIPAA regulations
• File electronic faxes into the EHR

Requirements:

• High school diploma or equivalent required; associate degree or medical office certification preferred
• 1+ year of experience in a medical office, healthcare, or customer service setting
• Familiarity with EHR/EMR systems and medical billing or insurance verification
• Strong communication and interpersonal skills with a patient-first attitude
• Ability to multitask and stay organized in a fast-paced clinical environment
• Knowledge of HIPAA guidelines and patient privacy standards
• Proficient in Microsoft Office and general computer skills

About Us:
Northland Family Care is a trusted primary care provider serving the Kansas City, MO community with compassionate, patient-centered healthcare. Our patients love us for our attentive, personalized approach to family medicine, and our team members thrive in a supportive, collaborative workplace culture. Join a team that truly cares — about its patients and about each other.