Director, IT Finance

Job Description

Zendesk is seeking a dynamic and experienced Director of IT Finance to lead and develop a high-performing team dedicated to supporting critical financial processes, specifically focusing on Record to Report (R2R) and Source to Pay (S2P) value streams. The ideal candidate will possess a strong background in finance technology, have extensive experience in optimizing financial processes, and foster collaboration across diverse teams and geographies.

What You’ll Be Doing

• Lead, mentor, and develop IT teams that support financial applications and processes related to Record to Report and Source to Pay, fostering a collaborative culture across geographically distributed teams.
• Design and implement scalable, efficient financial processes using a value stream approach, continuously improving efficiency within R2R and S2P to align with Zendesk’s growth strategy.
• Serve as a strategic advisor to business leaders worldwide, ensuring technology solutions align closely with company objectives and providing data-driven insights to support key initiatives.
• Lead large-scale ERP migrations and financial systems integrations to improve data integrity and organizational scalability.
• Architect and implement AI-driven automation strategies that streamline core financial processes, reducing manual overhead and accelerating reporting cycles.
• Ensure seamless operation, integration, and enhancement of financial applications to meet changing business needs, overseeing compliance and best practices for R2R and S2P streams.
• Manage system implementations, upgrades, and integrations pertaining to financial technologies, communicating updates and improvements to stakeholders.

Key Values We Uphold

• Lead with Exceptional Service: continuously strive to exceed stakeholder expectations, ensuring our solutions reflect a commitment to exceptional service.
• Deliver the Simplest Solution: focus on simplicity and effectiveness, prioritizing straightforward approaches that yield optimal results.
• Take Pride in Our Work: exhibit ownership of deliverables, ensuring high standards of quality and excellence.
• Care for Each Other: foster an inclusive team environment where collaboration and mutual respect thrive.

What You Bring To The Role

• Education: Bachelor’s degree in Finance, Accounting, Business, or a related field; an MBA or relevant certification (e.g., CPA, CFA) is preferred.
• Experience: 10+ years in finance systems, operations, or related roles, including at least 5 years in a leadership capacity.
• Technical Expertise: proven experience with financial applications supporting R2R and S2P processes, familiar with key finance and ERP systems such as Oracle, NetSuite, Adaptive, Blackline, Coupa, and others.
• Team Development: demonstrable experience building and developing high-performing, globally distributed teams.
• Problem-Solving Skills: excellent problem-solving, organizational, and project management skills, prioritizing and driving projects to completion.
• Interpersonal Skills: strong communication skills with a talent for effective collaboration across functions and geographies.
• Agility: experience driving scalability in fast-paced, high-growth environments and a solid understanding of Agile frameworks to maintain visibility of the IT-finance roadmap.
• Change Management: proven ability to drive change and manage complex projects, including ERP re-platform initiatives.

Compensation & Benefits

The US annualized base salary range for this position is $170,000–$256,000. This position may also be eligible for bonus, benefits, or related incentives. Hybrid: this role requires in‑office attendance part of the week, with flexibility to work remotely for the remainder.

EEO Statement

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.