General Manager Crumbl Cookies

Job Description

Job Description

General Manager - Crumbl Cookies 

Are you self motivated and looking for more than just a paycheck? If that’s you keep reading. It’s more than a bakery. It's more than retail. At Crumbl Cookies in Massapequa, New York, we are cultivating an experience with customers and crew that builds and lifts others while developing your own business oriented managerial mindset. Crumbl offers cookies in a way that can’t be found anywhere else. With a weekly rotating menu, open concepts kitchens, and a famously recognizable pink box, Crumbl is revolutionizing the gourmet dessert experience.

Do you want to be part of the fastest-growing cookie franchise in the country? We are seeking talented General Managers who want to grow with us! 

As a General Manager, you will play a very important role in operating the store daily. You will be responsible for maintaining fast friendly customer experience; keeping a clean organized kitchen; ensuring continuous flow of high-quality cookies, making sure that bakers are well trained and provide great customer service. Managers spend much of their time working in the kitchen as a team ensuring all crew members have assigned duties and all tasks are completed on time. At Crumbl we have a strong culture of teamwork, growth, and family. If this interests you, please keep reading and apply today!

Role

• Be present and work on the floor with the crew (this will be roughly 85% to 90% of where your time will be spent)
• Manage Assistant General Manager, shift managers, and bakers
• Address employee questions and concerns
• Handle back-of-the-house work such as training, interviewing, ordering, scheduling, and communicating with partner vendors
• Regularly coordinate and communicate with owners

Anticipated Hours

• Days: Monday through Saturday
• Shifts to potentially be available (for): Morning, day, and night

Pay

• Starting Salary + Bonuses = up to $87,000

Benefits

• Total 10 Days PTO for Vacation and Sick Time
• Employee Discount
• Off Every Sunday
• Early close on certain holidays
• Quarterly Bonuses -Your success is our Success!
• Regular performance collaboration and career growth opportunities
• Upon successful completion of the 90 day training period, manager compensation and benefits will begin.

Experience

• At least 1 year in restaurant/food industry management (Preferred not required)

Certifications

• Valid Driver's License (Required)
• ServSafe Food Handlers Certification (Preferred but if you do not have, will pay for certification)

Physical Requirements

• Ability to lift packages between 10-55 lbs
• Ability to be on your feet for the entire shift
• Climb a ladder

Corporate Uniform

• Crumbl shirts and hat (required to be worn at each shift) will be provided
• Black pants
• Black sneakers
• No jewelry

Software (knowledge preferred but not required, will train)

• Proprietary software (Crumbl platform)
• Apple products (Apple TV, iPads)
• When I Work
• Slack

Specific Job Responsibilities

• Taking ownership of all operational aspects
• Training all roles including bakers, shift leads, and delivery drivers
• Knowing your team well enough to identify the employees who may want further training to advance to the next level/role
• Maintaining set standards such as cleanliness and quality control
• Creating work schedules and addressing any schedule gaps
• Tracking sales and calculating healthy labor cost
• Managing new applications, interviewing, and hiring new employees
• Sharing and enforcing state and corporate policies and rules
• Addressing and documenting any employee disputes and infractions
• Interacting with customers and resolving any service issues
• Stepping into various roles when the store needs help such as baker, delivery, restocking