Lot Porter

Role Overview Provide a supporting role to the ASM as well as exceptional customer service upon delivering customer's vehicle back to them within a fast paced team environment. Parking and moving dealership/customer vehicles. Qualifications Qualifications for the role include the following: Education: High school diploma or the equivalent. Licenses: Valid and Clean Driver's License. Specialized Skills Working well, side by side, in a fast paced team environment. Exceptional Customer-Facing Skills. Strict attention to detail. Accurate and responsible money-handling. Solid Keyboarding Skills. Multi-Tasking in a fast paced environment. Other Skills Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Clean driving record. Physical Requirements Ability to drive. Spend time indoors in air‑conditioned areas. Sitting: infrequently. Standing: on a regular basis. Walking: infrequently. Bending, twisting and/or stooping: infrequently. Lifting: 10 lbs to 25 lbs; over 50 lbs infrequently. Climbing stairs. Repetitive hand/finger movement: on a regular basis. Grasping/grabbing with hands: on a regular basis. Pushing and Pulling: infrequently. Expectations General Expectations include: Devote oneself to insuring satisfaction to customers. Determine management, production and quality requirements by asking questions and listening. Attend company meetings as required. Maintain a follow‑up system that encourages follow through with assigned projects. Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet them. Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively. Understand terminology and stay abreast of technology changes in products and services. Know and understand federal, state and local requirements which govern the company’s business. Follow lawful directions from supervisors. Understand and follow work rules and procedures. Participate in performance management. Interact well with others and be a positive influence on employee morale. Uphold the company’s non‑disclosure and confidentiality policies and agreements. Work evening, weekend and holiday hours as required. Job‑Specific Expectations Work with the service department manager to establish and maintain an effective and proficient service department with excellent customer satisfaction. Adhere to procedures for timely and proficient dealing of warranty claim paperwork and procedures. Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required. Finalize repair orders for warranty, customer paid, and internal repair. Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to increase customer satisfaction and loyalty. Be polite and friendly and greet customers and fellow associates promptly. Conduct telephone transactions courteously and quickly. Provide excellent customer service for all customers both external and internal. Do not make commitments to customers that cannot be met or are unlikely to be met; communicate with customers to keep expectation levels appropriate. Accurately maintain and account for all transactions and monies collected throughout the shift and complete a cashier’s check out report at shift end. Learn from mistakes and determine how to avoid future repeat mistakes. #J-18808-Ljbffr