Parking Lot Concierge

Job Description

Job Description

Benefits:

• Bonus based on performance
• Employee discounts
• Flexible schedule

Reports to: General Manager
Supervised by: Membership Sales & Service Reps

Key Roles and Accountability:

• Lot Hospitality & Guidance: Act as the primary greeter in the lot, guiding traffic flow and ensuring a welcoming first impression.
• Site Cleanliness & Presentation: Maintain the "MinuteMan Standard" for the parking lot, vacuum areas, and trash management.
• Member Support & Amenity Management: Ensure all customer-facing supplies (towels, cleaners) are stocked and ready for use.
• Safety & Organization: Monitor lot activity to ensure vehicle safety and an organized flow of traffic during peak hours.

Duties:

• Proactively welcome customers as they arrive and direct them to open vacuum stalls or the wash entrance.
• Monitor and restock towel bins and cleaning solution bottles continuously throughout the shift.
• Empty all trash receptacles in the vacuum and lot areas before they become full.
• Keep the parking lot organized, sweeping up debris and ensuring the area is safe and presentable.
• Answer basic questions about wash services and memberships, directing customers to an MSSR for sign-ups.
• Assist customers with basic needs, such as help with vacuum hoses or locating specific site amenities.
• Maintain a high level of alertness to prevent traffic congestion or safety hazards in the lot.
• Follow and document lot-specific duties in the checklist app as instructed by the GM.
• Collaborate with Wash Attendants and MSSRs to ensure a seamless handoff as cars move from the lot to the tunnel.
• Maintain a positive and approachable demeanor even during high-volume periods or adverse weather.
• Perform other lot-maintenance duties as assigned by management to support site operations.

Desired Skills and Experience:

• Strong customer service skills with a friendly and approachable personality.
• Ability to stay organized and calm in a fast-paced, busy environment.
• Dependable work ethic and a team-oriented mindset.
• Comfortable working outdoors in various weather conditions and standing for extended periods.
• Effective communication skills to provide clear directions to customers.
• GWC: Must "Get" the importance of lot flow, "Want" to provide a great guest experience, and have the "Capacity" to remain active and alert outdoors.

Compensation and Benefits:

• Make up to to $16/hr with bonuses
• Base salary: $15/hr
• Annual review each year with an opportunity for a raise.
• Flexible scheduling.
• Positive team environment with opportunities for growth into MSSR or Leadership roles.
• We close on all major holidays.
• Five days of Paid Time Off accrued after one year of employment (full time employees only)
• We close on all major holidays