Center Director

Description Role Overview The Center Director serves as the on site leader responsible for the day to day operations, culture, and overall experience within the center. This role ensures the environment is clean, safe, organized, and fully prepared to support both learners and staff. The Center Director leads the technician team, sets the tone for a positive and inclusive culture, and acts as a reliable point of contact for operational needs, staff support, and unexpected challenges. This role plays a key part in creating a thoughtful and supportive experience for learners and families from onboarding through graduation. This role has primary supervisory responsibilities over Care Coordinator, and Technician level staff. Essential Functions Cultural Leadership & Employee Satisfaction Supervise, coach, and Care Coordinators, and Technician level staff Foster a positive, respectful, and accountable team culture Monitor team morale, engagement, and burnout; implement culture initiatives and recognition efforts Provide real-time feedback and support performance management in partnership with leadership Manage routine performance evaluations for Technician level promotions Lead center leadership meetings, staff meetings, trainings, and center-wide communication Ensure alignment with Possibilities values and respond rapidly when issues arise Community & Family Experience Be a presence in the community for marketing and building and maintaining strategic partnerships Support client onboarding and preparation for new learners Ensure a consistent, welcoming, and high quality experience for learners and families Coordinate learner milestones, celebrations, and engagement initiatives Provide tours and represent the center to prospective families Facilities Oversight & Safety Maintain a clean, safe, organized, and fully operational center environment Conduct regular walkthroughs to proactively identify and resolve facility issues Coordinate maintenance needs and partner with facilities/vendors as needed Ensure proper use, storage, and upkeep of materials, equipment, and physical space Manage basic IT and technology oversight for troubleshooting and staff onboarding/offboarding Support security and access management for the facility Ensure adherence to company policies, licensing requirements, and safety protocols Support emergency preparedness and required safety procedures Submit and follow up on maintenance requests (including plumbing, HVAC and cleaning concerns) with the Facilities Manager. Operational Oversight & Administration Oversee daily center operations including scheduling and attendance support with the Care Coordinator Ensure effective use of space, materials, and center resources Partner with Regional Directors and BCBAs to align operations with clinical needs Oversee budget and supply management, purchasing, and inventory to ensure center readiness Support high level-scheduling decisions, time tracking, and internal documentation processes Oversee hiring and planning of staff onboarding informed by the client pipeline Maintain accurate internal systems related to staffing, learners, and center operations Running leadership meetings and cross functional collaboration Own and monitor key center operational health metrics (e.g., utilization, staffing efficiency, schedule adherence, cancellations), proactively identifying trends and driving actions to maintain a healthy, efficient operation Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Physical Requirements Stationary Position: Ability to remain in a seated or standing position for extended periods while performing administrative duties. Repetitive Motion: Frequent use of hands and fingers for typing, operating a computer, and handling office equipment. Visual Acuity: Ability to view a computer screen and read written materials for prolonged periods. Communication: Ability to effectively communicate, including speaking and hearing, to participate in meetings (in person and virtual) and phone calls. Lifting/Carrying: Occasionally lift, carry, or move items up to 25 pounds (e.g., office supplies, files, or equipment). Mobility: Ability to move within the center as needed to access offices, meeting spaces, and support operational needs. Compensation & Benefits Pay Range: $65,000–$68,000 Benefits Opportunities for career growth and advancement Generous paid time off (PTO) to support work-life balance Ongoing employee recognition and rewards programs Wide variety of health insurance plans to choose from with company contribution Access to an Employee Assistance Program (EAP) for additional support Voluntary benefits to fit your needs, including: Dental Vision Short-term disability Basic Life Insurance, Voluntary Life Insurance, and AD&D. Accident Insurance Pet Insurance Discounted mobile phone plans Qualifications Education: Bachelor's Degree (or equivalent work experience) Experience 3-5+ years of leadership or management experience with direct responsibility for team performance and day-to-day operations Demonstrated experience owning and driving operational metrics (e.g., utilization, staffing efficiency, scheduling, or similar performance indicators) Experience leading teams in a fast-paced, service-based environment required Experience using operational systems and performance dashboards to monitor metrics, identify trends, and drive decision-making. Prior experience with employee relations, performance management, and team development ABA and/or center-based experience preferred Skills: Strong organizational, problem-solving, and communication skills Equal Opportunity Employer Statement Possibilities is an equal opportunity employer. We are committed to providing an inclusive and welcoming environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other protected characteristic in accordance with applicable laws #J-18808-Ljbffr