Customer Service Specialist

A leading health insurance company is currently seeking several Customer Service Representative positions for their location in Glendale, CA. This is a possible temp-to-permanent, full-time position. The pay rate is $17.50 per hour with a tentative start of 5/15/2017. SUMMARY: This position will be working in a team environment. It is an inbound call center, supporting a non-clinical department. 6 week training is provided including on-the-job mentorship. You will be responsible for providing support to a clinical team in order to facilitate the administrative components of clinical referrals for various AIM services. You will act as a liaison between hospitals, physicians, health plans, vendors and patients. PRIMARY DUTIES INCLUDE BUT ARE NOT LIMITED TO: Initiate and manage clinical referrals for pre-authorization. Act as a liaison between hospital, health plans, physicians, patients, vendors and other referral sources. Review referrals for completeness and follow up for additional information if necessary. Assign referrals to staff as appropriate. Verify insurance coverage and obtain authorizations if needed from insurance plans. Maintain database of insurance companies including numbers for verification of coverage, accepted plans, and requirements for patient eligibility. Contact physician offices as needed to obtain demographic information or related data. Enter referrals, documents, communications, actions and other data in system. EDUCATION/EXPERIENCE: Requires high school diploma. 1 year call center experience required with medical background preferred or any combination of education and experience, which would provide an equivalent background. Medical terminology experience and basic understanding of the human body. Excellent customer-service and telephone skills required. Excellent oral and written communications skills required. Attention to detail, ability to work independently, able to apply feedback from management. Must be able to talk and type at same time with speed and accuracy in data entry. TERMS OF ASSIGNMENT: Pay rate: $17.50 per hour Schedule: 05/15/2017 to 09/11/2017 with a possibility to be directly hired. Hours: Monday-Friday 9:30 AM - 6:00 PM. You would need to be flexible with the training schedule which could start as early as 7:00 AM or as late as 9:30 AM arrival. Qualifications EDUCATION/EXPERIENCE: Requires high school diploma. 1 year call center experience required with medical background preferred or any combination of education and experience, which would provide an equivalent background. Medical terminology experience and basic understanding of the human body. Excellent customer-service and telephone skills required. Excellent oral and written communications skills required. Attention to detail, ability to work independently, able to apply feedback from management. Must be able to talk and type at same time with speed and accuracy in data entry. #J-18808-Ljbffr