Operations Fraud Analyst

Fraud AnalystProtects customers and the bank by detecting fraud early and strengthening fraud prevention practices across payment programs.Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Detect, investigate, and respond to fraud activity across payment and deposit channels to minimize customer impact and financial lossStrengthen fraud prevention controls by identifying trends, control gaps, and emerging fraud risksEnsure accurate disposition of fraud alerts in accordance with regulations, network rules, and internal proceduresSupport branches and internal partners with timely, well-documented fraud analysis and decisioningReview and disposition fraud alerts for ACH, Wire Transfers, Zelle, Online Banking, and Check transactions in accordance with bank policies and risk thresholdsAnalyze transaction activity, account history, and customer behavior to identify potential fraud, account takeover, or unauthorized transactionsDetermine and execute appropriate actions, including approvals, account restrictions, blocks, returns, and escalationsPerform transaction?specific reviews: ACH: Identify unauthorized or suspicious debits and credits; initiate returns and adjustments in accordance with NACHA rulesWires: Review high?risk, duplicate, or socially engineered wire activity; verify changes to instructions or beneficiariesZelle: Investigate alerts related to scams, account takeover, and suspicious person?to?person payment activityOnline Banking: Monitor unusual login behavior, device changes, velocity anomalies, and transaction deviationsChecks: Identify counterfeit, altered, forged, duplicate, or encoding?related itemsCoordinate with branches, customer service, digital banking, and deposit operations to resolve fraud alerts efficientlyDocument investigations, decisions, and actions clearly and accurately to support internal controls, audits, and regulatory reviewsAssist with fraud?related account controls, customer notifications, and loss mitigation effortsMonitor fraud trends and escalate emerging risks or control weaknesses to managementEnsure confidentiality of all information obtained during fraud investigationsOther DutiesOther duties as assignedSkills/AbilitiesStrong analytical skills with the ability to detect patterns and anomaliesHigh attention to detail with strong documentation and organizational skillsProficiency with Microsoft Office (Word, Excel)Strong written and verbal communication skillsSupervisory ResponsibilityThis position does not have supervisory responsibilities.Work EnvironmentThis job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.Physical DemandsThis position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.TravelLimited local travel may be required for this position.Education and ExperienceMinimum two years' experience in retail banking or banking operations requiredPrior experience in fraud operations, deposit operations, ACH, card services, or back-office banking preferredExperience working across internal teams in a fast-paced operational environmentHigh school diploma or equivalentWorking knowledge of ACH, wire transfers, Zelle, online banking, and check processingUnderstanding of regulatory and network requirementsCore banking system familiarityEqual Employment Opportunity/M/F/disability/protected veteran statusPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.